Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY DAWSON

Madison Heights

Summary

Dynamic professional with extensive experience in team leadership and operational management, leveraging strong organizational skills to streamline workflows and enhance team efficiency. Proven track record in cultivating a collaborative work environment that drives collective success and aligns with organizational objectives. Committed to implementing innovative strategies that empower teams, elevate performance, and foster a culture of continuous improvement. Recognized for a results-oriented approach that consistently delivers measurable enhancements in productivity and morale, along with a strong ability to manage and lead teams effectively.

Overview

24
24
years of professional experience

Work History

Supervisor

Centra Health
10.2019 - Current
  • Resolve customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Managed communication within organization and to outside clients and partners.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Update financial spreadsheets daily for Finance Department.
  • Recommended process and systems improvements such as changes to Post Acute Finance operations.
  • Tracked incoming money and adjustments for Post Acute Finance and assisted in quality control management duties.
  • Approve Refunds and adjustments on Post Acute accounts
  • Worked with Director of Finance to Implement the closing of Rivermont School and Skilled Nursing Facilities.
  • Timekeeping for Payroll and manage department schedule.
  • Update system with Regulatory changes in billing requirements
  • Update Annual rate changes in billing systems
  • Work with multiple departments to insure accurate and timely billing

AR Case Worker Post Acute Finance

Centra Health
03.2007 - 10.2019
  • Followed strict policies and procedures to maintain confidentiality and keep data private.
  • Precisely calculated refunds, and adjustments.
  • Collaborated with fellow team members to manage large volume of claims.
  • Collected insurance payments, and notified CSA of outstanding balances on accounts.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Set up payment plans for Patients with outstanding balances.
  • Updated patient and insurance data and input changes into Netsmart system.
  • Reviewed received payments for accuracy and
  • Corresponded with other department such as Home Health, Hospice, Rivermont and Bridges to obtain or relay information on account status changes.
  • Filed and submitted insurance claims.
  • Maintained up-to-date understanding of insurance payment practices.
  • Completed and submitted appeals for denied claims.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Organized information for past-due accounts and transferred to collection agency.

Temp Worker

Kelly Services
11.2006 - 03.2007
  • Assist with office projects, successfully completing tasks prior to deadlines.
  • Entered charges for Post Acute Finance Department

Administrative Assistant

Capps Shoe Company
09.2001 - 10.2004
  • Provided order tracking information and resolved issues when needed.
  • Verified accuracy of information and executed clarification of orders.
  • Answered customer account inquiries and provided resolution.
  • Recommended products and services to suit customer needs.
  • Handled product packaging and applied appropriate labels to boxes and shipment containers.
  • Gathered merchandise and packed boxes systematically to prevent damage.
  • Processed payroll

Patient Access Representative

Amherst Family Physicians
04.2003 - 10.2003
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Obtained health, financial and religious information from patients at time of admission.

Education

High School Diploma -

Amherst County High School
Amherst, VA
06.1990

Skills

  • Processes and Procedures
  • Experience in Leadership
  • Content Management Expertise
  • Improvement Plan Knowledge
  • Problem Resolution
  • Work Ethic
  • Critical Thinking
  • Friendly, Positive Attitude
  • Data Management
  • Microsoft Office
  • Active Listening
  • Customer Service
  • Computer Skills
  • Team Building
  • Conflict Resolution
  • Working Collaboratively
  • Organizational Skills
  • Training & Development
  • Reliable and Trustworthy
  • Team Management

Timeline

Supervisor

Centra Health
10.2019 - Current

AR Case Worker Post Acute Finance

Centra Health
03.2007 - 10.2019

Temp Worker

Kelly Services
11.2006 - 03.2007

Patient Access Representative

Amherst Family Physicians
04.2003 - 10.2003

Administrative Assistant

Capps Shoe Company
09.2001 - 10.2004

High School Diploma -

Amherst County High School

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KIMBERLY DAWSON