Office Administrator
The House Of Day Funeral Service
Toledo, OH
06.2017 - 09.2022
- Working alongside funeral directors and grieving families closely to help provide a final celebration of life.
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicating with families daily to answer questions, assist, and help ease their minds about any concerns they have about upcoming services.
- Helping families prepare obituaries and memorial videos for services, as well as submitting obituaries/service notifications to the local paper.
- Daily scheduling of family arrangements for directors and business appointments.
- Communicating with insurance companies to verify policy information, notarizing assignments, and claim paperwork to be submitted, and following the claim through until it has been closed.
- Helping to assist with disputes unsatisfied families had.
- Working as an attendant on services assisting families
- Completed PCI Compliance training for payment portals.
- Use of Frontrunner Professional Funeral Home Software to input service records and pushing through obituaries and service information to Facebook.
- Ordering office and business supplies, and working directly with vendors to order items needed for services.
- Booking flights for families to get their deceased loved one's remains home.
- Assisting in inputting vital information into state system to create a death certificate.
- Use of aftercare to reach out to families and see how they are doing following their loved one's services.
- Building long-lasting relationships with many families who have become family.
