Kimberly Decol

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assist daily with CCR's , Dispatch Representatives ,Client line and the Facility to be certain trips are set correctly
• For CCRS making certain they are confident using their tools and working smoothly consistently and professionally handling their duties also.
• WOkr through the Migration and assisted all the merger to assure excellent customer service

Worked in the nevada call center as a CCR also the CPL line assisting Facilities only wit all modes of transport to be set on that call as one call resolutions, Assisted with Travel and handle payments for all travel Supervisor,

Also assisted with RTC reports to be certain trips were paid correctly

Also assisted in training call center representative with setting trips to RTC in AS400, reveal and also in RTC trapeze system .

• Supported new employee training initiatives by providing guidance on best practices, enhancing overall team competency levels.
• Implemented preventative maintenance programs, reducing unplanned equipment downtime and extending asset life spans.
• Participated in regular performance review meetings, actively seeking feedback from management personnel as a means to identify areas for personal development.
• Collaborated with cross-functional teams to troubleshoot problems, resulting in improved plant performance and reduced downtime.
• Prepared detailed shift reports to support data-driven decision-making processes among management personnel.
• Assisted in the development of standard operating procedures, leading to a more streamlined workflow and increased productivity.