Kimberly Degante
Chicago,IL
Summary
Energetic Veterinary Receptionist, customer-focused and with experience in working with doctors, nurses, and patients. Organized and dependable candidate successful at managing multiple priorities. Always ready to greet clients with a warm friendly smile and always show love/compassion in all situations concerning their pets. Seeking a new opportunity to utilize my experience in animal care that will expand my knowledge and skillsets, while allowing me to provide significant contributions to a progressive team and organization.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Your Pets Wellness
04.2023 - Current
- Restrained patients for examinations and minor procedures.
- Provided excellent customer service while checking customers in and out, scheduling and canceling appointments, and placing appointment reminder calls.
- Maintain medical records, establish or understand medical record filing systems.
- Helped determine emergencies and take the proper steps to ensure the client and pet were taken care of and assisted accordingly.
- Performed cleaning duties to establish and maintain neat, organized and presentable clinic.
- Contacted clients regarding pharmacy refill pickups, basic lab work, and instructions regarding surgery for the following day.
Bilingual Customer Service Representative
Premier Veterinary Center
08.2021 - 03.2023
- Handled checking clients in and out in a fast-paced and changing environment.
- Helped determine emergencies and take the proper steps to ensure the client and pet were taken care of and assisted accordingly.
- Maintain medical records, establish or understand medical record filing systems.
- Answered incoming phone calls regarding a variety of questions and concerns client had about their pet, and scheduled appointments and surgeries in a busy office.
- Preformed cleaning duties to establish and maintain neat, organized, and presentable hospital.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Manger
Rosatis Pizza
03.2019 - 06.2021
- Accomplished multiple tasks within established timeframes
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Identity team weak points and implemented corrective actions to resolve concerns.
- Cross-trained existing employees
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional
- Carefully interviewed, selected, trained and supervised staff
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Sales Representative
Cricket Wireless
08.2017 - 03.2019
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow,
- Business to business marketing
- Held in store and outdoor events to promote latest deals/devices.
Education
HS Diploma -
Steinmetz College Prep
Chicago, IL06.2018
Skills
- Sales Expertise
- Management
- Computer skills
- Data Entry
- Problem-Solving Abilities
- Microsoft Office
- Teamwork and Professionalism
- Energetic and Outgoing
- Customer Service
- Marketing and Advertising
- Appointment booker
- Multitasking
Timeline
Bilingual Customer Service Representative
Your Pets Wellness
04.2023 - Current
Bilingual Customer Service Representative
Premier Veterinary Center
08.2021 - 03.2023
Manger
Rosatis Pizza
03.2019 - 06.2021
Sales Representative
Cricket Wireless
08.2017 - 03.2019
HS Diploma -
Steinmetz College Prep
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