Kimberly De La Garza
Mercedes,TX
Summary
Proactive Office Manager with experience in office administration and customer service. Skilled in maintaining confidentiality, facilitating communication between company and clients. Eager to grow within the company.
Overview
8
8
years of professional experience
Work History
Office Manager
Equity LifeStyle Properties
03.2021 - Current
- Handled company information with discretion, maintaining confidentiality of company documents, staff and resident records.
- Provided exceptional customer service when addressing client inquiries or concerns in person or via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported upper management in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with maintenance or housekeeping to address repairs or improvements efficiently.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Office Specialist
Donna Medical Clinic
06.2016 - 03.2021
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
Education
Certification - Medical Assistant
Kaplan College
Pharr, TX05.2010
High School Diploma -
Mercedes High School
Mercedes, TX05.2008
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Billing
- Excellent multi-tasking ability
- Bilingual Spanish and English
- Microsoft Office Efficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Equity LifeStyle Properties
03.2021 - Current
Medical Office Specialist
Donna Medical Clinic
06.2016 - 03.2021
Certification - Medical Assistant
Kaplan College
High School Diploma -
Mercedes High School
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