Kimberly Delaney
Certified Senior Pharmacy Technician
Murray,KY
Summary
Pharmacy professional with proven ability to manage pharmacy operations and ensure regulatory compliance. Known for fostering collaborative team environments and consistently achieving operational goals. Possesses strong skills in medication dispensing, inventory management, and patient interaction, with reliable and adaptable approach.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Certified Senior Pharmacy Technician
Walgreens Retail Pharmacy
01.2021 - Current
- Dispensing and Clinical Support: Scan barcodes, accurately pour and count medications.
- Insurance and Billing: Resolve rejected insurance claims, handle chargebacks, and in-put 3rd party payer information
- Patient Communications: Contact doctor offices for refill authorizations and answer general customer or dosage questions within legal limits
- Supervise daily workflow for a team of 8 technicians and clerks, managing an average 1,800 prescriptions per week
- Train and onboard new hires on pharmacy management software, safety protocols, and efficient dispensing practices
- Oversee inventory management, including purchasing, shelf stocking, and processing pharmaceutical returns to minimize financial waste
- Resolve escalated third-party insurance rejections and communicate directly with prescriber offices to expedite patient therapy
- Maintain rigorous quality control standards and assist the pharmacist in conducting routine audits of controlled substance logs
- Ensure a clean, sanitized and fully stocked immunization room for administering vaccines
Food Safety Supervisor
Saputo Foods Dairy Foods, USA
01.2016 - 01.2021
- - Collaborated with Corporate FS Team to evaluate gaps in the plant FS program. Advised and instructed plant management team on strategies for reconciling deficiencies.
- - Organized support and facilities to conduct SEEK training for all plant personnel. Partnered with Corporate FS Team to conduct training sessions.
- - Implemented and conducted plant wide GMP/FS training programs (Knowledge One/Alchemy). Worked with managers and supervisors to drive completion of training.
- - Utilized frame work provided by CORP FS team to design Zone 1 environmental testing program. Negotiated testing sites and worked with plant management to establish a 3 year schedule.
- - Conducted monthly internal audits to ensure compliance to FSMA, SQF, IMS, FDA, State and Kosher requirements. Summarized FS related
- Findings from audit, daily record review, and operator interviews for monthly management meetings.
- Monitored progress on all action items related to FS findings from internal, corporate and external audits. Motivated and educated supervisors and from audit, daily record review and operator interviews for monthly management meetings.
- Monitored progress on all action items related to FS findings from internal corporate and external audits. Motivated and educated supervisors and mangers to create workable solutions for removing or error proofing the deficiencies found.
Lab Technician
Saputo Foods Dairy Foods, USA
09.2001 - 08.2008
- - Conducted chemical, physical and organoleptic analysis of raw ingredients, in-process samples and finished goods to verify conformance to specifications.
Vacation Relief
Saputo Foods Dairy Foods, USA
10.2000 - 09.2001
- - Learned multiple job functions to support staffing gaps from receiving milk to operating equipment.
Operations Supervisor
Exel Logistics
01.1995 - 01.1999
- - Schedule receiving dock, reconciled inventory variances and completed transactions in WMS program.
Education
Wilmington, IL High School
Wilmington, ILSkills
- Obtaining Buy In
- Driving Change
- Adapting to Change
- Communicating Across Multiple Levels
- Interpreting Charts and Record
Certification
SQF Practioner : Implementing SQF System (Post-Farm Gate), PCQI: FSPCA Preventive Controls for Human Food, Lean Six Sigma, NAPB ID: 1832869, Kentucky Technician License: PT00371324, Pharmacy Technician Certification Board ID: 30271587
Timeline
Certified Senior Pharmacy Technician
Walgreens Retail Pharmacy
01.2021 - Current
Food Safety Supervisor
Saputo Foods Dairy Foods, USA
01.2016 - 01.2021
Lab Technician
Saputo Foods Dairy Foods, USA
09.2001 - 08.2008
Vacation Relief
Saputo Foods Dairy Foods, USA
10.2000 - 09.2001
Operations Supervisor
Exel Logistics
01.1995 - 01.1999
Wilmington, IL High School