Summary
Overview
Work History
Education
Skills
References
Timeline
Kimberly Delapp

Kimberly Delapp

Cornelius,Oregon

Summary

Disciplined professional in the restoration industry with 6 years of experience working with clients and contractors/vendors nationwide. Proven knowledge of leadership, problem-solving, and prioritization in emergency response mitigation, remediation, construction, pest control, and disaster response. Ready to take the challenges in an exciting new position

Overview

15
15
years of professional experience

Work History

National Client Operations Consultant

DKI Services
Chicago, IL
07.2017 - 06.2023
  • Stayed abreast of local, state and federal regulations impacting corporate compliance.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
  • Identified needs of national customers promptly and efficiently.
  • Determined project staffing needs and tracked project costs and status.
  • Drove continuous improvement of project completion by providing strong leadership.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout project.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Promoted high customer satisfaction by problem solving and providing solutions to project risks and, meeting quality and timeline goals and objectives.
  • Made any needed adjustments to project scope, cost, and implemented most effective management processes to keep projects up-to-date.
  • Reviewed budge and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Maintained updated records pertaining to the status of all ongoing projects within the client's contract scope.
  • Created detailed protocols outlining procedures for daily operations tasks across departments to support individual clients needs.

Store Manager

Ross Dress for Less
Gresham, OR, OR
12.2008 - 07.2017
  • Strengthened work flow productivity by hiring, managing and developing top talent to support 12 million dollar store.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Evaluated store performance and incorporated feedback to implement improvement plans. Changed the climate from an underperforming store to a performing store.
  • Identified operational challenges and implemented appropriate process improvements to promote workplace safety and productivity.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising to maintain operational excellence.
  • Responsible for the training, improving and promoting bench talent for the district.

Education

Occupational Skills -

Chemeketa Community College, Salem, OR
12.1999

High School Diploma -

North Salem High School, Salem, OR
06.1997

Skills

  • Leadership and talent development
  • Proven track record at building strong client/vendor relations
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Self Motivated
  • Conversational Spanish
  • Strong organizational and time-management skills

References

  • Available upon request

Timeline

National Client Operations Consultant - DKI Services
07.2017 - 06.2023
Store Manager - Ross Dress for Less
12.2008 - 07.2017
Chemeketa Community College - Occupational Skills,
North Salem High School - High School Diploma,

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Kimberly Delapp