Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Conclusion
Timeline
Generic

Kimberly De La Torre

Nampa,ID

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Idaho Pizza
Nampa, ID
12.2022 - Current
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered customers' questions and provided information on store procedures or policies.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Maintained work area and kept cash drawer organized.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Answered phone calls to assist customers with questions and orders.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card transactions accurately and efficiently.
  • Processed customer payments quickly and returned exact change and receipts.

Cleaner

Family Business
Nampa, ID
02.2024 - 01.2025
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Emptied trash cans and replaced liners as needed.
  • Scrubbed walls to remove scuff marks or stains.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Followed company uniform, performance and security policies with every job.
  • Dusted furniture, machines or equipment.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Provided assistance with laundry services when needed.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Steam-cleaned or shampooed carpets.
  • Polished furniture to remove dust and dirt buildup.
  • Kept business entrances clean, tidy and professional in appearance.

In-Home Nanny

Family Business
Boise, ID
01.2021 - 09.2024
  • Regulated children's schedules to balance rest, learning and play.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Promoted healthy eating habits by introducing nutritious snacks throughout the day.
  • Took children to and from school and extra-curricular activities.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Managed daily schedules for multiple children, ensuring timely attendance at school and extracurricular activities.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Monitored children's behavior and reported concerns and milestones to parents.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Encouraged good manners among children by modeling appropriate behavior.
  • Conducted nightly routines including bathing, story-time, and ensuring children are ready for bed.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Engaged in after-school activities by assisting with sports practice and homework assignments.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Organized age-appropriate educational activities to stimulate learning and development.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Researched food allergies to understand and provide care and oversight.
  • Managed children's laundry and wardrobe, including organizing and purchasing when necessary.
  • Facilitated outdoor and physical activities to promote healthy lifestyles.

Volunteer

Nampa School District
Nampa, ID
10.2023 - 02.2024
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.
  • Participated in staff meetings and professional development workshops.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Fostered open and effective communication with parents regarding their children's development and daily activities.
  • Encouraged creativity through art projects and storytelling.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Supervised children during meal times, playtime, and other activities.

Education

GED -

CWI
Nampa, ID

Skills

  • Drawer management
  • Customer inquiries
  • Customer focus
  • Positive and professional
  • Phone etiquette
  • Multitasking and organization
  • Cash management
  • Data entry proficiency
  • Calm demeanor
  • Time management
  • Up-selling techniques

Affiliations

  • Reading
  • Baking and Cooking
  • journaling
  • Fishing

Certification

  • Drivers License
  • Cpr and First Aid

Conclusion

  • Thank you for taking the time to read my resume, I am looking for an opportunity that will further me not only in my career but also in life. I am always open to new learning opportunities as they are given to me, I am hoping that you will give me the opportunity to apart of your team and take a chance on me.

Timeline

Cleaner

Family Business
02.2024 - 01.2025

Volunteer

Nampa School District
10.2023 - 02.2024

Customer Service Cashier

Idaho Pizza
12.2022 - Current

In-Home Nanny

Family Business
01.2021 - 09.2024

GED -

CWI

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Kimberly De La Torre