Kimberly Delgado
Apopka
Summary
Dynamic leader with a proven track record of enhancing customer satisfaction and driving sales through expert account management and relationship building. Recognized for exceptional analytical problem-solving abilities and leadership skills, consistently elevating team performance and adeptly resolving conflicts. Achievements include significant gross profit increases, demonstrating a strong blend of sales expertise and organizational acumen. Committed to fostering collaborative environments that prioritize client success and team growth.
Overview
15
15
years of professional experience
Work History
Sales
American Signature Furniture
04.2025 - Current
- Achieved top-tier commission earnings by converting high-volume leads and maintaining a strong closing ratio
- Drove repeat business by providing exceptional customer service and personalized product recommendations
- Consistently exceeded monthly sales quotas through relationship-building, upselling, and solution focused product demonstrations
- Presented product features and benefits clearly, helping customers make informed purchase decisions
- Frequently hit personal and team commission goals through consistent performance and attention to detail
Account Manager
Florida Distributing
07.2023 - 04.2025
- Managed the portfolio of 45 accounts, ensuring high levels of customer satisfaction, and an increase in sales.
- Established strong relationships with decision-makers and influencers within the assigned route.
- Responsible for maintaining relationships while increasing business by selling and ordering products for customers.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved customer service issues quickly and efficiently.
- Introduce and launch new brands in the portfolio.
- Increase the gross profit of the overall route monthly.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored competitor activities in order to stay ahead of the competition.
- Manage accurate inventory levels to minimize out-of-stock and out-of-code issues, while managing product breakage returns.
Store Manager
ABC Fine Wine & Spirits
10.2015 - 07.2023
- Responsible for the overall staff, and profitability of a single retail store.
- Hire and maintain store staff according to the hiring budget.
- Create a weekly schedule using a set payroll budget.
- Approve the weekly payroll.
- Meet or exceed company-set sales goals.
- Reconcile weekly invoices.
- Manually order the product as needed.
- Prepare and train prospective managers to take on future opportunities for leadership.
- Hold regular team meetings to communicate policies, changes, and procedures.
- Analyze reports to help drive store performance.
- Built strong relationships with customers through a positive attitude and attentive responses.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing constructive feedback, and encouragement toward reaching sales goals.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
General Manager
KFC/KBP-FOODS
06.2010 - 10.2015
- Responsible for store sales, profitability, labor control, daily operations, and customer scores/feedback.
- Interviewed and hired new staff members.
- Trained, coached, and mentored staff.
- Assisted the Area Manager in the markets orientation class.
- Trained junior management to become higher-salaried management.
- Placed food and beverage orders using the Food Cost budget.
- Created a weekly schedule using tight labor budgets.
- Analyzed monthly P&L reports.
- Increased sales and profitability with creative upselling tactics.
- Created a winning culture for the brand by achieving many store achievements.
Education
No Degree - Medical Academy
Polk State College Collegiate High School
Lakeland, FL06.2008
High School Diploma -
Auburndale Senior High School
Auburndale, FL06.2008
Skills
- Team leadership
- Effective organization skills
- Responsible professional
- Data-driven problem solving
- Proficient in task prioritization
- Sales proficiency
- Staff education and training
- Effective conflict resolution
Timeline
Sales
American Signature Furniture
04.2025 - Current
Account Manager
Florida Distributing
07.2023 - 04.2025
Store Manager
ABC Fine Wine & Spirits
10.2015 - 07.2023
General Manager
KFC/KBP-FOODS
06.2010 - 10.2015
High School Diploma -
Auburndale Senior High School
No Degree - Medical Academy
Polk State College Collegiate High School
References
Manny Fernandez
Area Manager
8182123565
Gary Thompson
General Manager
4074339639