Kimberly Demers
Aberdeen,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new challenge with a professional, positive growing company.
Overview
33
33
years of professional experience
Work History
General Manager
Visionworks
White Marsh, MD
06.2019 - Current
- Manage a service driven team to ensure the patients and customers journey from doctor appointments to eyewear pickup was a positive and rewarding experience.
- Analyze results of numerous operational reports daily,weekly,monthly to ensure the growth of the business.
- Positive Doctor relations and partnerships within the Territory.
- Coach and develop employees within the Territory for a stronger understanding of roles and expectations of the company.
- Oversee the implementation of goals by managing employee KPIs, doctor appointments, incoming traffic, recall system.
- Administrative operations include interviewing, hiring,reviews,training and counselings. Inventory,Merchandising,schedules and controlling allocated hours.
- Knowledgeable in Pretest area, EMR, Telemedicine, I&R.
- Knowledgeable with all VIsion Care,working with prescriptions from Optometrist and Ophthalmologist, advising patients/customers on various types of lenses and frames.
District Manager
Americas Best Eyeglasses And Contacts
Baltimore, MD
10.2017 - 04.2019
- Overseen and accountable for 28 locations achieving sales plan by identifying opportunities thru detailed reporting.
- Developed sales budgets and payroll budgets for the following year.
- Recruited doctors and completed their credentialing process for employment.
- Lead effective store visits focused on business results, selling behaviors, Doctor partnerships and ensuring the store was in compliance with Company policies.
- Ensured quality standards were met and worked with GM on training and development of employees.
- De Escalation training
- Provided detailed reports to RVP on Business results, trends and employee doctor relations.
District Manager
US Vision
Blackwood, NJ
05.2007 - 10.2017
- Was responsible for 35 locations within four different Brands, located in MD,DE,NY,NJ,PA,WV.
- Responsible for all aspects of store operations, sales growth, P&L management, HR and payroll.
- Analyze results of numerous operational reports and provide feedback on ways to proactively improve topline sales, Key Indicators, store traffic,control expenses and build Brand loyalty.
- Worked directly with Regional Manager on implementing new polices, goals,products,merchandising and customer service issues.
- Successfully opened ten locations working with store planning, contractors,marketing and advertising.
- Recruiting,staff development, evaluations and terminations.
- Direct communication with doctors on credentialing,lease agreements,equipment repair and patient care.
- Over 8 years ranked within the top ten percent in Sales within the company's ranking.
Market Manager
US Vision
Blackwood, NJ
01.2005 - 05.2007
- Responsible for 15 locations within BJs Wholesale Clubs in MD, VA, DE
- Conducted regular store visits within the market while managing my own location. During visits I would review P&L, sales plan, KPIs, store appearance. I would also schedule meetings with the host store manager to build positive relations.
- Ensured that each store was merchandised and had the correct planogram according to host and company standards.
- Compiled and analyzed financial reports and implemented an Action plan to discuss with the Regional Manager weekly.
- Achieved effective results by coaching and developing employees with 10% increase of net sales each year.
Store Manager/Lead Optician
US Vision
Blackwood, NJ
06.1991 - 05.2007
- Responsible for achieving sales goals and adjusting payroll hours according to sales results.
- Schedules,inventory control, ordering frames and supplies, planograms.
- Hired and developed employees.
- Assisting customers with their eyewear needs. Fitting and adjusting,troubleshooting,and basic lab work.
- Advised patients on various types of lenses and spectacle frames,including advise on style, weight and color.
- Checking accuracy of prescriptions on the Lensometer.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
Education
Associate of Arts - Business
Harford Community College
Bel Air, MD06-1993
Skills
- Customer Service
- Leadership
- Communication
- Problem Solving
- Adaptability
- Critical Thinking
- Teamwork
- Motivation
Timeline
General Manager
Visionworks
06.2019 - Current
District Manager
Americas Best Eyeglasses And Contacts
10.2017 - 04.2019
District Manager
US Vision
05.2007 - 10.2017
Market Manager
US Vision
01.2005 - 05.2007
Store Manager/Lead Optician
US Vision
06.1991 - 05.2007
Associate of Arts - Business
Harford Community College
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