Kimberly Dempsey
Galloway,Ohio
Summary
Experienced eyewear specialist with over 20 years of expertise in meeting client vision needs and supporting store business objectives. Known for exceptional listening skills that build lasting customer relationships. Consistently recognized for driving top store eyewear sales, showcasing a strong commitment to commercial success.
Overview
22
22
years of professional experience
Work History
General Manager
Visionworks
05.2022 - Current
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained extensive knowledge of company products and services.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
General Manager
Jcpenney Optical US VISION
12.2008 - 04.2022
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Bartender
Memories Bar and Gril
05.2006 - 10.2011
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Apprentice Optician
Southwest EyeCare
08.2003 - 05.2006
- Managed patient information in line with stated preferences and HIPAA guidelines.
- Listened to patient desires and took into account facial features when recommending frame options.
- Changed out frame displays to reflect current options and newer styles.
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
Education
Bachelor of Science - Business Administration And Management
Ohio Dominican University
Columbus, OH12.2005
Skills
- Customer Service
- Leadership and team building
- Effective leader
- Time management
- Training and coaching
- Staff management
Additional Information
- Served 6 years on Church Council for Grace of God Lutheran Church
- Served 3 years on the Board of Village at Galloway Ridge HOA
Licenses
Licensed Dispensing Optician
Timeline
General Manager
Visionworks
05.2022 - Current
General Manager
Jcpenney Optical US VISION
12.2008 - 04.2022
Bartender
Memories Bar and Gril
05.2006 - 10.2011
Apprentice Optician
Southwest EyeCare
08.2003 - 05.2006
Bachelor of Science - Business Administration And Management
Ohio Dominican University
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