Kimberly Dennison
aberdeen,Maryland
Summary
Detail-oriented candidate skilled in financial document processing, data entry, and customer service. Possesses an in depth understanding of organizational policies and procedures with demonstrated expertise in filing and maintaining records. Adept to quickly and accurately entering data into computer systems, managing high-volume workloads, and resolving customer inquiries with professional service. Resourceful Accounts Receivable Coordinator known for productivity and efficiency in task completion. Possess specialized skills in invoice processing, account reconciliation, and financial reporting that ensure accuracy and compliance. Excel at time management, problem-solving, and communication, facilitating smooth financial operations and strong client relationships.
Overview
22
22
years of professional experience
Work History
Patient Financial Services Representative
MedStar Healthcare
White Marsh, Maryland
11.2023 - 12.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed incoming calls about billing concerns and handled service queries.
- Researched and addressed customer inquiries through phone, email, and mail concerning billing statements.
- Handled patient inquiries with professionalism, ensuring timely responses.
- Handled and clarified account-related concerns for customers.
Accounts Receivable Coordinator
Ashley Treatment Center
Havre De Grace, USA
07.2008 - 07.2025
- Obtained revenue by processing invoices, resolving missed payments and updating financial records
- Protected organization's value by keeping information confidential
- Contacted customers by mail, fax and email concerning past due balances
- Initiated research and executed corrections on posting issues
- Conducted research on all activities for collection to minimize receivable balances
- Developed and maintained effective relationships with vendors and suppliers
- Conducted timely reviews of claims to ensure accuracy and completeness of documentation
- Collaborated with other departments, customers and insurance companies to resolve claims in an efficient and timely manner
- Explained partial and full denials for items not covered under policies
- Utilized appropriate job aids, knowledge and tools to process initial reception of claims
- Review and follow up on patient accounts
- Provided monthly follow-up and re-billing of accounts with outstanding balances
- Answered all patient or insurance telephone inquiries pertaining to assigned accounts
- Handled third-party billing, collection, and reimbursements
- Protected confidentiality of sensitive information to comply with HIPAA guidelines
- Entered billing information into accounting software systems
- Resolved patient billing issues and communicated with insurance carriers
- Made invoice adjustments to clear up outstanding invoices
- Communicated immediately with providers to clarify incomplete or unclear documentation
- Posted payments to in electronic medical records system upon receipt of payment for claims
- Assisted with answering telephone to provide requested billing information
- Developed and maintained relationships with insurance companies
Medical Billing & Insurance Specialist
Gehris, Jordan, Day & Associates
Bel Air, USA
06.2003 - 07.2008
- Detail-oriented candidate skilled in financial document processing, data entry, and customer service
- Possesses an in-depth understanding of organizational policies and procedures with demonstrated expertise in filing and maintaining records
- Adept to quickly and accurately entering data into computer systems, managing high-volume workloads, and resolving customer inquiries with professional service
Education
High School Diploma -
Harford Vocational School
200 Thomas Run Road, Bel Air, MD 2101506-1983
Some College (No Degree) - General Studies
Harford Community Colledge
401 Thomas Run Road, Bel Air,MD, 21015Skills
- Reading Comprehension
- Office Organization
- Financial Transactions
- Cash Disbursements
- Data Imports
- Accounts Payable and Accounts Receivable
- Financial Records and Reporting
- Billing Automation
- Payment Reviewing
- Deposit Verification
- Account Reconciliation
- Invoice Statements
- Customer Satisfaction
- Issue Resolution
- Microsoft Office
- Strategic Decision Making
- Customer Service Expertise
- Account Management
- System Documentation
- Effective Communication Skills
- Data Collection
- Effective Phone Communication
Timeline
Patient Financial Services Representative
MedStar Healthcare
11.2023 - 12.2024
Accounts Receivable Coordinator
Ashley Treatment Center
07.2008 - 07.2025
Medical Billing & Insurance Specialist
Gehris, Jordan, Day & Associates
06.2003 - 07.2008
High School Diploma -
Harford Vocational School
Some College (No Degree) - General Studies
Harford Community Colledge
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