Kimberly DeRaps
Plymouth,ME
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Counter Staff Member
Tim Hortons
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Assisted in increasing overall store sales with upselling techniques and product knowledge.
- Contributed to positive team environment by working collaboratively with coworkers.
- Resolved customer issues promptly, maintaining professionalism and empathy throughout interactions.
- Improved customer loyalty by remembering regular patrons'' preferences and providing personalized service.
Cook
Minot Country Store
04.2023 - 12.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Line Cook
High Tide
10.2022 - 04.2023
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Case Manager
Wayfair
05.2018 - 03.2019
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Customer Service Representative Level 3
Wayfair
12.2017 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative Level 2
Wayfair
10.2017 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Wayfair
06.2017 - 10.2017
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Nokomis Regional High School
Newport, ME06.2004
Skills
- Problem-solving abilities
- Customer-focused
- Register balancing
- Complaint Handling
- Team Player
- Effective Communication
- Building rapport
- Stock replenishment
- Cash Handling
- Continuous Improvement
- Written Communication
- Data Entry
- Decision-Making
- Interpersonal Communication
Timeline
Front Counter Staff Member
Tim Hortons
01.2024 - Current
Cook
Minot Country Store
04.2023 - 12.2023
Line Cook
High Tide
10.2022 - 04.2023
Case Manager
Wayfair
05.2018 - 03.2019
Customer Service Representative Level 3
Wayfair
12.2017 - 05.2018
Customer Service Representative Level 2
Wayfair
10.2017 - 11.2017
Customer Service Representative
Wayfair
06.2017 - 10.2017
High School Diploma -
Nokomis Regional High School
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