Kimberly Deveaux
Union Springs,United States
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
09.2019 - Current
- Salary: 18.83 USD Per Hour
- Hours per week: 40
- Series: 0679 Pay Plan: GS Grade: 6
- Supervisor: Jamila Rowe (334-727-0550 5965)
- Okay to contact this Supervisor: Contact me
- Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
- Develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies
- Uses a wide range of clinical flow processes relating to access of care across multiple clinics, specialties and/or care in the community resources
- Sets priorities and deadlines while adjusting the flow and sequencing of the work to meet team and patient needs
- Enters appropriate information into the patients electronic record
- Monitors pre-appointment information and requirements to assure readiness for patient visit/procedure
- Manages patient systems to verify and validate accuracy and resolve issues
- Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
- Participates in team huddles and team meetings to manage, plan, problem solve and follow up with patient care by sharing information and collaborating with the interdisciplinary team
- Assists the team to reinforce the plan of care and self-help solutions
- Informs team members about shared patients who receive their care at multiple VA centers or those who receive care in the community
Administrative Assistant I
State of Alabama Department of Human Resources
03.2017 - 08.2019
- Hours per week: 40
- Supervisor: Sherry Culpepper (334-738-6400)
- Okay to contact this Supervisor: Yes
- Manage the telephone effectively so that incoming call are answered immediately and requested services are provided according to policy and procedure without delay or complaint.
- Performs data entry and scheduling tasks for Food Service Program
- Fax and request external medical reports/records as required by medical professionals
- Ensure accuracy in client demographics
- Process child support claims
- Enter appropriates authorizations for specialty services
- Collaborate, communicates, set priorities, and organize work to meet deadlines
- Contact clients via telephone to ensure understanding of benefits
- Ensure compliance with established processes, policies, and regulations.
- Interview clients for potential child fostering
- Scan medical record in client chart
- Demonstrate the ability to communicate effectively and tactfully, oral and in writing.
- Prepare medical documentation for external medical professionals
- Screen new clients for specialty services
Cashier
Rainbow, USA
08.2016 - 02.2017
- Hours per week: 25
- Supervisor: Kimberly Shepherd (334-270-0341)
- Okay to contact this Supervisor: Yes
- Customer sales and service
- Received payments via , cash, credit cards, checks, and store credit vouchers
- Dressing room maintenance
- Price tagged merchandise, tabulate bills using calculators, cash registers, or optical price scanners
Front Desk Clerk
Perfect Kids & Family
02.2015 - 04.2016
- Hours per week: 40
- Supervisor: Monique Jackson (334-738-1500)
- Okay to contact this Supervisor: Yes
- Greet, register patients according to established protocols
- Obtain external medical reports/records as required by medical professionals
- Ensure accuracy of patient demographics
- Ensure accuracy medical insurance
Education
Technical or Occupational Certificate - Medical Office Administration
Fortis College
Montgomery, AL08.2014
Associate of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL05-2025
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
09.2019 - Current
Administrative Assistant I
State of Alabama Department of Human Resources
03.2017 - 08.2019
Cashier
Rainbow, USA
08.2016 - 02.2017
Front Desk Clerk
Perfect Kids & Family
02.2015 - 04.2016
Technical or Occupational Certificate - Medical Office Administration
Fortis College
Associate of Science - Criminal Justice
Columbia Southern University
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