Kimberly DeVoe
East Aurora
Summary
Dynamic payroll professional with extensive experience at Sodexo, excelling in payroll processing and employee relations. Proven track record in streamlining operations and resolving discrepancies efficiently. Skilled in payroll software and committed to delivering exceptional customer service while fostering teamwork and collaboration in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Senior Payroll Coordinator
Sodexo
10.2022 - Current
- Provided excellent customer service to employees, addressing any payroll-related questions or concerns promptly and professionally.
- Conducted regular audits of payroll data to maintain accuracy and prevent discrepancies.
- Collaborated with HR to ensure seamless onboarding of new hires into the payroll system.
- Upheld strict confidentiality standards while managing sensitive employee information within the payroll system.
- Streamlined payroll processing by implementing efficient systems and procedures.
- Contributed to a positive work environment by actively participating in team meetings, sharing knowledge, and offering assistance when needed.
- Resolved payroll discrepancies quickly and successfully.
Office Manager
Jackson Hewitt
10.2007 - 10.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Payroll Specialist
HSBC Bank
07.1994 - 07.2000
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Education
Associate of Business Administration - Business Administration
Erie Community College
Buffalo, NY05-1992
High School Diploma -
Iroquois Central School
Elma, NY06-1990
Skills
- Payroll software expertise
- Timekeeping systems
- Payroll tax filing
- Employee relations
- Customer service
- Time management
- Problem-solving
- Teamwork and collaboration
- Microsoft applications
Timeline
Senior Payroll Coordinator
Sodexo
10.2022 - Current
Office Manager
Jackson Hewitt
10.2007 - 10.2022
Payroll Specialist
HSBC Bank
07.1994 - 07.2000
Associate of Business Administration - Business Administration
Erie Community College
High School Diploma -
Iroquois Central School
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