Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Diaz

Summary

Organized and dedicated Admin with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Eaze Med Solutions
10.2022 - 06.2023
  • In/outbound work from home position, dedicated to meeting workers comp patient needs who have been injured on the job
  • Answering phones, building rapport, collecting patient data, choosing medical equipment based on said data, knowledge of various types of medical equipment, contacting DR's offices and case managers when needed
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Translator for Spanish speaking patients
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Consistent high score ratings during work reviews, showing constant improvement.

Office Manager/ Speech Therapy Coordinator

Orlando Children's Therapy
04.2019 - 03.2021
  • Office Manager: Main point of contact for the office via phone, email, fax or text (HIPA compliant)
  • Greet parents/patients, schedule patients
  • Providing excellent customer service while building rapport
  • Make sure all documents are submitted before an appointment
  • Created, maintained and updated filing systems for paper and electronic documents
  • Direct contact with Doctors offices as well as insurances
  • Collect payments by cash or credit card
  • Send out plan of cares for patients
  • Verify insurance statuses
  • Act as a Bilingual, Spanish translator for those children or parents that don't speak English
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handle admin duties directly, supervise office
  • Trusted key holder to office
  • Reason for leaving was due to the COVID19 pandemic.

Radiologist Scheduler

SimonMed Imaging
06.2017 - 04.2019
  • Radiologist Scheduler : Schedule appointments for exams such as Nuclear medicine, Mammograms, CT scans, MRI, Ultrasounds, etc for patients while providing excellent customer service and building rapport
  • Being a resource for patients and making sure to go the extra mile to get in contact with Dr offices, radiologists and site managers to help meet patient needs
  • Also interpreting order for patients when needed
  • Acting as a bilingual Spanish translator as well
  • Staying productive even when there are no patients on the line by sorting through faxes and labeling orders
  • 50+ calls daily
  • This department was closed down and unfortunately we were all laid off.

Office Administrator Assistant

Fast Response Tax
01.2017 - 04.2017
  • Clerical Duties : Only for the tax season period
  • Be the main point of contact for all customer questions or concerns while greeting guests, answering phone line, scheduling appointments, filing taxes & paperwork, data entry, ordering office supplies
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • In charge of marketing, office cleaning, handling payment methods
  • Trusted key holder of office, experienced in training newer employees
  • Seasonal job

Receptionist/Administrative Assistant

MKB Technology
04.2016 - 01.2017
  • Clerical Duties ; Assistant for both managers
  • Act as a customer service rep/ main point of contact for company through emails, calls, meetings, etc
  • Answer multiple phone lines, greet guests, file paperwork, receive mail, data entry, handle invoices, payment methods, bank transactions
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Order office supplies and shipping supplies
  • Reason for leaving this job was due to a toxic work environment which I can speak in more detail in person.

Education

Full Specialist License - Beauty

Hollywood Institute of Beauty Careers
Orlando
2021

High school -

University High School
Orlando, FL
2014

Skills

  • Program Oversight
  • Patient Education
  • Organizational Standards
  • Medical Data Collection
  • Healthcare Operations
  • HIPAA Compliance
  • Inventory Management
  • New Hire Training
  • Office Administration
  • Critical Thinking Skills
  • Customer Service
  • Quality Assurance
  • Administrative Supervision
  • Insurance Verification
  • Patient Care Coordination
  • Proficient in Word, Excel and Social Media

Languages

English
English

Timeline

Patient Care Coordinator

Eaze Med Solutions
10.2022 - 06.2023

Office Manager/ Speech Therapy Coordinator

Orlando Children's Therapy
04.2019 - 03.2021

Radiologist Scheduler

SimonMed Imaging
06.2017 - 04.2019

Office Administrator Assistant

Fast Response Tax
01.2017 - 04.2017

Receptionist/Administrative Assistant

MKB Technology
04.2016 - 01.2017

Full Specialist License - Beauty

Hollywood Institute of Beauty Careers

High school -

University High School

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Kimberly Diaz