Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kimberly Diaz

Houston,tx

Summary

leader with proven expertise in customer service, food service and team leadership. Excelled in enhancing customer satisfaction and achieving significant improvements in service delivery. Skilled in decision-making and time management. Capable of handling multiple tasks in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Manager

Walgreens
08.2022 - 01.2025
  • Directed workforce strategies to maintain engagement.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Addressed and balanced concerns through effective listening.

Expeditor

Demeris Barbecue
06.2019 - 06.2022
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Positive high energy and enthusiasm with focus and commitment to exceed customer expectations.

Education

Business

Champion School of Real Estate
Houston, TX

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Walgreens
08.2022 - 01.2025

Expeditor

Demeris Barbecue
06.2019 - 06.2022

Business

Champion School of Real Estate

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Kimberly Diaz