Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly DiFiore

Dracut,MA

Summary

Accomplished Office Manager and Medical Assistant/Manager with a proven track record at Salil Midah and Dr. Carlo Cecchetti. Expert in office administration and customer service, demonstrating exceptional organizational skills and the ability to maintain confidentiality. Enhanced patient satisfaction and streamlined appointment processes, showcasing leadership and effective communication.

Overview

21
21
years of professional experience

Work History

Office Manager

Salil Midah
04.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Medical Assistant/Manager

Dr. Carlo Cecchetti
09.2003 - 03.2022
  • Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
  • Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
  • Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Education

GED - Culinary Arts

Northeast Regional
Wakefield, MA
06.1990

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Payroll Processing
  • Employee Training
  • Good Judgment
  • Team Leadership
  • Reliable

Timeline

Office Manager

Salil Midah
04.2022 - Current

Medical Assistant/Manager

Dr. Carlo Cecchetti
09.2003 - 03.2022

GED - Culinary Arts

Northeast Regional

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Kimberly DiFiore