Kimberly Dinwiddie
St. Peters,MO
Summary
Results-driven professional with 10+ years of experience in audits, regulatory oversight, and operational leadership. Proven ability to strengthen regulatory adherence, optimize business processes, and build trusted client relationships. Adept at leading cross-functional teams, managing vendors, and delivering measurable improvements in efficiency and compliance.
Overview
13
13
years of professional experience
Work History
Client Services Manager
Credit Control LLC
Earth City, MO
05.2025 - Current
- Managed client partnerships in telecom, utility and healthcare sectors.
- Partnered with cross-functional teams (sales, operations, compliance) to deliver tailored solutions that met client needs and business objectives.
- Ensured compliance with industry regulations and company policies while delivering seamless client experiences.
Business Line Regulatory Review Representative
U.S. Bank
Olivette, MO
02.2020 - 02.2025
- Conduct thorough third-party audits, assessing policies and controls to identify and mitigate risks, ensuring regulatory compliance for U.S. Bank.
- Build and maintain strong relationships with vendors, legal firms, and debt buyers, facilitating effective in-person and virtual audits for enhanced oversight.
- Lead initiatives to streamline audit procedures, resulting in more effective risk management and strengthened regulatory adherence across business lines.
Assistant Vice President
CitiMortgage
O'Fallon, MO
06.2016 - 01.2020
- Led a team of 13, overseeing day to day default business operations.
- Implemented control processes, ensuring compliance with company standards.
- Streamlined KPI reporting processes, enhancing data accuracy and timeliness.
- Fostered strong relationships with internal audit and external regulators.
- Evaluated existing processes for effectiveness and recommended improvements when necessary.
Intermediate Associate Ops Support Analyst
CitiMortgage
O'Fallon, MO
09.2012 - 06.2016
- Guided team as lead and subject matter expert.
- Developed targeted action plans to address and remediate audit findings.
- Spearheaded monthly regulatory reporting processes.
Education
High School Diploma -
Duchesne High School
Saint Charles, MO01-1998
Skills
- Audits
- Operational Management
- Third Party Risk Management
- Vendor Management
- Quality Assurance
- Client Relationship Management
Timeline
Client Services Manager
Credit Control LLC
05.2025 - Current
Business Line Regulatory Review Representative
U.S. Bank
02.2020 - 02.2025
Assistant Vice President
CitiMortgage
06.2016 - 01.2020
Intermediate Associate Ops Support Analyst
CitiMortgage
09.2012 - 06.2016
High School Diploma -
Duchesne High School