Kimberly Dionne
MADAWASKA
Summary
With my 30+ years of work experience with, office, management, banking, security, customer service, I am wel-equipped to excel in a variety of administrative and leadership roles. I have proficiency in a wide range of computer programs and am adept at managing unexpected or high-pressure situations. My positive, friendly demeanor helps me build strong working relationships with both cutomers and co-workers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager II
Family Dollar
Madawaska, ME
10.2025 - 01.2026
- Assisted in daily store operations, ensuring smooth functionality and customer satisfaction.
- Supported inventory management by organizing stock and conducting regular audits.
- Executed merchandising strategies to enhance product visibility and attract customers.
- Trained new staff on operational procedures and customer service standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Office Administrative Assistant
Madawaska School Department
Madawaska, ME
09.2024 - 01.2025
- Provided general administrative support to staff, fostering a collaborative work environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Accounting Technician
Department of Finance and Accounting Services
Limestone, ME
05.2023 - 09.2023
- Processed invoices for timely payment, ensuring compliance with departmental policies.
- Assisted in reconciling financial discrepancies, improving the accuracy of records.
- Maintained and updated accounting databases using financial software tools.
- Supported month-end closing procedures by preparing necessary documentation and reports.
Store Manager
Cigaret Shopper
Madawaska, ME
01.2020 - 04.2023
- Supervised daily store operations to ensure compliance with company policies.
- Trained and mentored staff on customer service best practices and sales techniques.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
- Developed employee schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints efficiently, leading to improved overall satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
MSA/Credit Management Coordinator
NorState Federal Credit Union
Madawaska, ME
03.2018 - 01.2020
- Coordinated daily operations and project timelines to enhance departmental efficiency.
- Streamlined communication processes between departments, improving collaboration on projects.
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing tailored solutions.
- Built lasting relationships with clients through exceptional service delivery combined with a deep understanding of their unique needs, resulting in increased repeat business rates.
- Resolved issues through active listening and open-ended questioning, escalating major problems to managers.
- Processed all different types of transactions, maintained confidentiality
Education
Associate of Science - Business
University of Maine Fort Kent
Fort Kent, ME05-2017
High School Diploma -
Southington High School
Sounthington, CT06-1992
Skills
- Problem-solving
- Customer service and engagement with co-workers
- Time management
- Attention to detail, maintaining quality work, multitask efficiently
- POS systems operations
- Microsoft Office Suite, Government programs, Legal Office Software
- Systems and software expertise
- Strong verbal and written communication
- Confidentiality
- Accounts Receivable and Accounts Payable experience with some Payroll
Certification
- Notary Public License - Expires March 2031
Timeline
Assistant Store Manager II
Family Dollar
10.2025 - 01.2026
Office Administrative Assistant
Madawaska School Department
09.2024 - 01.2025
Accounting Technician
Department of Finance and Accounting Services
05.2023 - 09.2023
Store Manager
Cigaret Shopper
01.2020 - 04.2023
MSA/Credit Management Coordinator
NorState Federal Credit Union
03.2018 - 01.2020
Associate of Science - Business
University of Maine Fort Kent
High School Diploma -
Southington High School
Notary Public
I have obtained my Notary Public license 20 years ago.