Kimberly Dirato
Sr Paralegal
Concord,CA
Summary
Motivated professional highlighting more than 25 years of expertise in busy organizations in the credit union Industry. An action-oriented Collection Officer considered a valuable member of any team. Highly educated in all matters concerning foreclosures and debt collection processes Deadline-oriented Collection Officer promoting a background in collateral seizure preparations and showcasing skills in research and time management. An energetic professional committed to working hard and building rapport with partners. Looking to join a new organization in the role of Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented Collection Officer with experience improving payment rates for delinquencies. A problem-solver and team player offering skills in research, analysis and foreclosure preparation procedures.
Overview
1
1
Certification
Work History
Sr Collection Officer /Senior Paralegal
Pacific Service Credit Union
Concord, CA
01/01/96 - 05/24/24
- Conducted research to identify debtors and their contact information.
- Maintained accurate records of collection activities in customer database.
- Developed collection strategies for delinquent accounts, including payment arrangements with customers.
- Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
Education
Associate of Arts - General Education
Los Medanos College
Pittsburg, CA01-1979
Skills
- Credit extensions
- Credit Control Knowledge
- Verbal and written communication
- Empathy and Tactfulness
- Collateral seizure preparation
- Debt recovery expertise
- Assertiveness
- Research, reporting, and documentation
- Delinquent client notification
- File and account updates
- Strong negotiation skills
- Proficient in all forms of Debt Recovery formats
- Telephone Etiquette
- Goal Oriented Approach
- Patience and Persistence
- Automated Account Review
- Customer Relationship Management
- Account Monitoring
- FDCPA Compliance
- Paperwork Processing
- Automated Document Scanning
- Payment Processing
- Account Investigation
- Investigative research
- Risk Management
- Problem-solving aptitude
- Delinquent Account Notification
- Fair Debt Collections Practices
- Credit and collections
- Billing dispute resolution
- Debt Repayment Negotiation
- Quality Standards Compliance
- Foreclosures and Liquidations
- Written Communication
- Excellent Communication
- Skip Tracing
- Insurance Company Communication
- Clear Communication
- Decision-Making
- Problem-Solving
- Terms Review and Enforcement
- Conflict Resolution
Certification
Certified Paralegal
Los Medanos Graduate A/A degree
Accomplishments
- Sr Paralegal
- Debt Management training
- Training for Credit Union Pacific Service Credit Union
Languages
English
Professional
References
References available upon request.
Timeline
Sr Collection Officer /Senior Paralegal
Pacific Service Credit Union
01/01/96 - 05/24/24
Associate of Arts - General Education
Los Medanos College
Certified Paralegal
Los Medanos Graduate A/A degree
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