Kimberly Ditty
Miamisburg
Summary
With my proven track record as a high performing collections representative, I am eager to leverage my analytical skills and keen eye for detail to transition into the fraud department, where I can proactively identify and mitigate fraudulent activity, significantly contributing to cost savings for the company.
Overview
16
16
years of professional experience
Work History
Collections Representative
Synchrony Financial
09.2023 - Current
- Create positive interactions with card holders, understanding their unique situations while effectively managing outstanding debts.
- Process payments, arrangements as well as set expectations.
- Improve collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigate Workstation, FD, Genius, Content Navigator, IMS and Wassau.
- Negotiate to collect balance in full and when unable always strived to setup future payments as well.
- Deliver exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Ask fact finding questions to determine card holders reasons for delinquency.
- Have received Employee of the month twice.
- Contribute to improved cash flow by consistently exceeding monthly DDR goals set by management.
Online Store
Self
09.2012 - 09.2023
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Optimized website performance for improved customer experience and higher conversion rates.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
- Coordinated with shipping providers, optimizing delivery times and reducing shipping costs for customers.
Customer Service Representative
Time Warner Cable
06.2009 - 09.2010
- Answered inbound phone calls from customers related to billing inquiries.
- Empathized with customers while accurately addressing their billing needs and meeting high customer service standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating the company website, offered technical support for issues ranging from remote controls to internet being out.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Fairmont High School
Kettering06-2002
Skills
- Supportive Team Participant
- Results Driven
- Mathematics skills
- Strategic Decision Making
- Flexibility
- Detail-Oriented Data Input
- Debt Resolution Expertise
- Experienced in Negotiation Strategies
- Strong Written Communication Skills
- Experienced with Microsoft Office Applications
- Effective Troubleshooting Skills
Timeline
Collections Representative
Synchrony Financial
09.2023 - Current
Online Store
Self
09.2012 - 09.2023
Customer Service Representative
Time Warner Cable
06.2009 - 09.2010
High School Diploma -
Fairmont High School
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