Kimberly Ditty
Miamisburg
Summary
With my proven track record as a high performing collections representative, I am eager to leverage my analytical skills and keen eye for detail to transition into the fraud department, where I can proactively identify and mitigate fraudulent activity, significantly contributing to cost savings for the company.
Overview
16
16
years of professional experience
Work History
Collections Representative
Synchrony Financial
Cincinnati, OH
09.2023 - Current
- Create positive interactions with card holders, understanding their unique situations while effectively managing outstanding debts.
- Process payments, arrangements as well as set expectations.
- Improve collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigate Workstation, FD, Genius, Content Navigator, IMS and Wassau.
- Negotiate to collect balance in full and when unable always strived to setup future payments as well.
- Deliver exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Ask fact finding questions to determine card holders reasons for delinquency.
- Have received Employee of the month twice.
- Contribute to improved cash flow by consistently exceeding monthly DDR goals set by management.
Online Store
Self
Miamisburg, OH
09.2012 - 09.2023
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Optimized website performance for improved customer experience and higher conversion rates.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
- Coordinated with shipping providers, optimizing delivery times and reducing shipping costs for customers.
Customer Service Representative
Time Warner Cable
Kettering, OH
06.2009 - 09.2010
- Answered inbound phone calls from customers related to billing inquiries.
- Empathized with customers while accurately addressing their billing needs and meeting high customer service standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating the company website, offered technical support for issues ranging from remote controls to internet being out.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Fairmont High School
Kettering06-2002
Skills
- Supportive Team Participant
- Results Driven
- Mathematics skills
- Strategic Decision Making
- Flexibility
- Detail-Oriented Data Input
- Debt Resolution Expertise
- Experienced in Negotiation Strategies
- Strong Written Communication Skills
- Experienced with Microsoft Office Applications
- Effective Troubleshooting Skills
Timeline
Collections Representative
Synchrony Financial
09.2023 - Current
Online Store
Self
09.2012 - 09.2023
Customer Service Representative
Time Warner Cable
06.2009 - 09.2010
High School Diploma -
Fairmont High School