Kimberly Dodd
151 Erie RD,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Optometric Technician
Department of Veterans Affairs
10.2000 - Current
- 24 years of experience as a grade 8 step 10: making work assignments, making schedules, accommodating lunch rotations, making daily changes to accommodate last minute call off or extra schedules-notify doctors of daily plans.
- Handled daily management of imaging and field consults, reassign more junior technicians to improve work flow
- Regularly meet with optometry staff and communicated issues with new hires.
- Recognized change of needs throughout the day and reassessing myself to clinic where needed when clinic is behind.
- Ability to perform the full range of supervisory duties which include: worked with optometry chief to design and issue competency assessment for new technician trainees.
- Worked with optometry chief to redesign technician questions and developed skills assessment.
- Elected twice by optometry chief to sit on interview panel for staff selection.
- Responsible for weekly clinic no shows, alerts doctors to high risk patients for sooner appointments.
- Works with prosthetics to track and manage contact lens orders, schedules timely follow ups for patients.
- Regularly track and order supplies used daily in the clinic to include but not limited to: contact lens plungers, solution, cases.
- Having worked at the VA for nearly 25 years I have an intimate knowledge of the organizational structure and who to go to for problems.
- I have also worked closely with the surgical services and submit work orders for equipment, sinks, doors, lights.
- Since the departure of the previous supervisor, I have been fielding needs and complaints from other technicians in the CBOC via group teams chats and connecting with the right points of contacts to get what they are in need of.
- In my nearly 25 years service to the VA I have experienced working with a variety of other employees as we have had more than 15 technicians pass through over the years that I helped train. Optometry has students rotate every 3mos and residents who change out every year and have also helped train them on how to work best with technicians, how to best communicate what kind of images they need through work orders in CPRS.
- I have been the longest I have a deep relationship with the Senior doctors who come to me for opinions on any technician issues, though conflict amongst us is rare
- As most senior technician I have assisted in the onboarding and training for 15+ technicians teaching them CPRS skills, how to work up patient for the doctor and along with opthalmic imager trained and supervised their us of ancillary testing visual fields for the trainee I am currently training, I also assist in administrating the skills assessment.
Education
High School Diploma -
Eastlake North High School
Eastlake, OH06-1991
Skills
- Familiar with several cbocs- have covered for Lake and Parma when technicians were on leave
- Workup patients regularly for doctors
- Organize and schedule tech assignments for cleaning, disinfect medical/ophthalmic equipment, restock exam rooms
- Triage patients who walk up with emergencies, field phone calls with complaints and forward to doctors as needed, field my health e vet request
- Obtain and document patient information in CPRS during workups or when patient calls
- Competent at full range of entrance testing including: refractions, color testing, cover testing, EOM, CF, pupils
- Provides diagnostic treatment procedures such as: Visual fields, OCT, photography (clarus and anterior seg cameras, topography, Lipiflow,
- Provided training and oversaw 15 technicians
- Supervised RME protocols, worked with SPD to restock all cleaning supplies PRN
- Triaged and addressed patients concerns/complaints
- Have regular meetings with Optometry staff to provide quality improvement including Lipiflow procedures
Timeline
Optometric Technician
Department of Veterans Affairs
10.2000 - Current
High School Diploma -
Eastlake North High School
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