Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Doiron

Beverly Hills,FL

Summary

Looking to obtain long term employment with a substantial company.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

13
13
years of professional experience

Work History

Team Lead Supervisor

West Shore Home
01.2019 - 01.2023
  • Managed a Team 12-18 Sales Agents
  • Responsible for hiring,disciplinary action ,documentation, time card approvals, training and coaching for agent work performance improvement, tracking KPIs and productivity time
  • Delegated daily tasks to team members to optimize individual and group productivity
  • Monitored team progress and enforced deadlines.
  • Collaborated with other departments mangers to update and better script, KPIs per and compliance related issues.
  • Maintained positive employee relationships through communication,training and developmental coaching.
  • Implemented performance, quality and efficiency measures to obtain aggressive productivity goals.
  • Created daily, weekly , monthly reports to document and track performances.
  • Assisted marketing and IT resolve data issues and implement appropriate solutions within Salesforce and Five9 software environment.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Licensed Real Estate Agent

Long & Foster Realty
02.2016 - 11.2018
  • Oversaw and negotiated offers for real estate purchases
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Advised prospective clients on current market activities
  • Coordinated appointments with prospective buyers
  • Provided exceptional service to clients and maintained professional relationships
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Compared recently sold area properties to determine competitive market prices.

Sales Consultant

Hertrich Nissan
03.2010 - 11.2015
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance
  • Prepared purchased vehicles and completed final delivery checks.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Completed registration paperwork and sales documentation.
  • Located merchandise across various stores to address customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Education

High School Diploma -

Cape Henlopen High School
Lewes, DE

Associate of Applied Science -

Delaware Technical And Community College - Owens
Georgetown, DE

Skills

  • Customer Service Management
  • Performance Assessment
  • Management Team Building
  • Sales Tracking
  • Staff Management
  • Training and Development
  • Employee Presentations
  • Performance Tracking and Evaluations
  • Department Organization
  • Policy Enforcement
  • Business Planning
  • Performance Motivation
  • Project Management
  • Records Organization and Management
  • Process Improvements
  • Proficiency with computer hardware and software
  • Type 75 WPM
  • Microsoft Office Applications
  • Outgoing and Professional Attitude
  • Leadership
  • Mentoring

Timeline

Team Lead Supervisor

West Shore Home
01.2019 - 01.2023

Licensed Real Estate Agent

Long & Foster Realty
02.2016 - 11.2018

Sales Consultant

Hertrich Nissan
03.2010 - 11.2015

High School Diploma -

Cape Henlopen High School

Associate of Applied Science -

Delaware Technical And Community College - Owens

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Kimberly Doiron