KIMBERLY DOLCE

Responsible for all donor billing activity including reviewing organ donor hospital bills upon receipt, submitting those bills to the American Medical Bill Review (Examworks).

Ensure the integrity and accuracy of all organ and tissue donor hospital expenses, coding and paying thru Dynamics software.

Responsible for making all company deposits remotely.

Responsible for some payables thru Dynamics.

Serve as a backup in the processing of all operating expenses.

Regularly visit in-state hospitals (key contacts).

Served as Patient Advocate as the main liaison betwen potential and existing bariatric surgical patients. The responsibilities of the Patient Advocate was to facilitate:

a) the flow of information to and from patients, and b) the development of mutually-agreeable surgical service payment arrangements, all in an efficient and effective manner of their policies and guidelines.

Facilitated the entire process of insurance approvalfor patients.

Back up to the front desk taking payments.

• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Worked effectively with staff from all departments to coordinate resolutions.
• Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
• Promoted SSL Patient seminars providing information for potential surgery.

Was in charge of managing and maintaining eligibility for 20 individual groups by communicating with group contacts with different employers. Analyzed and answers questions from individuals/clients through written and verbal communication. Maintains employee/dependent as new entrants, changes to personal information or coverages and/or terminations pertaining to different employers plan documents. Reviewed monthly statements for each group for accuracy.