Kimberly Dollander
Summary
Accomplished administrative professional offers expertise in calendar management, travel arrangements, document preparation, and event coordination. Leverages strong organizational, multitasking, and problem-solving skills to successfully manage multiple projects with tight deadlines. Highly proficient in MS Office Suite, G Suite, and CRM tools with proven track record of delivering high-quality results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Assistant
Internal Revenue Service
09.2023 - Current
- Managed multiple projects simultaneously, showcasing strong organizational skills.
- Provided comprehensive administrative support, including report preparation and meeting transcription.
- Demonstrated expertise in calendar management and coordination of executive meetings.
- Analyzed Demand Management Project Governance (DMPG) action plans to ensure alignment with IRS organizational goals.
- Reviewed data calls for DMPG, determining branch assignments and response requirements.
- Authored updated IRM issuances for DMPG section 1.1.12 on organization and staffing.
- Established criteria for reviewing DMPG performance management status and temporary promotions.
- Developed a control system for managing employee performance documentation, enhancing efficiency.
- Leveraged advanced computer software skills including Microsoft Office Suite to complete assigned tasks efficiently.
- Developed and maintained filing systems for confidential documents, emails, spreadsheets and other materials.
- Managed and organized confidential information to maintain privacy.
- Actively collaborated with senior leadership to develop efficient office processes and procedures.
- Implemented new digital tools or technologies to increase workflow productivity.
- Compiled data from various sources into comprehensive reports for review by executives.
- Read and analyzed incoming memos, submissions, and reports to determine significance and distribute to proper staff members.
- Interpreted administrative and operating policies and procedures for employees.
- Designed electronic file systems to maintain electronic and paper files.
Physical Security Specialist
Internal Revenue Service
10.2013 - 09.2023
- Managed programs including Key Control, Video Surveillance Systems, and Facial Recognition Software.
- Conducted privacy and legal impact assessments for facial recognition technology with subject matter experts.
- Performed qualitative and quantitative analyses to support IRS Physical Security Program objectives.
- Developed Facial Recognition Records Notice for Federal Register publication.
- Authored Internal Revenue Manual policy for Video Surveillance Systems, enhancing security protocols.
- Modernized Standard Operating Procedures to meet current industry standards.
- Coordinated agency-wide communications on policy updates and security recommendations.
- Directed employee training initiatives, creating web-based materials for Physical Security curriculum.
Management and Program Analyst (Detail/Temporary Promotion)
Internal Revenue Service
09.2020 - 06.2021
- Analyzed action and management plans from Demand Management and Project Governance (DMPG) to align with IRS organizational goals.
- Reviewed DMPG's initiatives to ensure compliance with identified strategies and objectives.
- Identified branch assignments and requirements for DMPG data calls, including Covid-19 Annual Leave Restoration.
- Authored updated IRM issuances for DMPG section 1.1.12 Organization and Staffing and Information Technology.
- Consolidated data for accuracy in DMPG responses, aligning senior managers' objectives with IRS goals.
- Established criteria to monitor DMPG employees' performance management status and selections.
- Negotiated detail/temporary promotion start dates and tracked Personnel Action Request actions.
- Coordinated response due dates, drafted precise responses to data calls, and updated PowerPoint presentation slides.
Education
Associate in Applied Science (A.A.S.) - Information Technology
North Metro Technical Institute
Acworth, GASkills
- Service excellence
- Schedule & calendar planning
- Senior executive assistance
- Administrative coordination
- Effective calendar oversight
- Project management
- Advanced MS office suite
- Detailed proofreading
- Workflow improvement strategies
- Strong problem solver
Certification
- Generative AI for Customer Service with Microsoft 365 Copilot
- ASIS Physical Security Professional (PSP)
Timeline
Executive Assistant
Internal Revenue Service
09.2023 - Current
Management and Program Analyst (Detail/Temporary Promotion)
Internal Revenue Service
09.2020 - 06.2021
Physical Security Specialist
Internal Revenue Service
10.2013 - 09.2023
Associate in Applied Science (A.A.S.) - Information Technology
North Metro Technical Institute
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