Summary
Overview
Work History
Skills
References
Timeline
Generic

KIMBERLY DONADIO

Westminster,CA

Summary

Experienced professional with well over 15 years of expertise in inside/outside sales, key account management and exceptional customer service. Knowledgeable in many industries including home improvement, packaging and beauty industry. Strong ability to multi-task and work well under pressure while having a positive attitude. This allows me to be a valuable team player as well as work independently. Strong analytical and presentation skills. Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering 15 years of experience in fast-paced sales environments.

Overview

20
20
years of professional experience

Work History

National Account Manager

K1 Packaging
04.2024 - Current
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
  • Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
  • Maximized revenue growth by identifying upsell opportunities within existing accounts.
  • Increased market penetration by growing brand awareness.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Played an instrumental role in launching new products or services within the assigned national accounts territory.

SALES & KEY ACCOUNT MANAGER

ADCRAFT LABELS
07.2018 - 04.2024
  • Provide excellent service to our top accounts and grow business
  • Prospect to bring in new business, accounts and projects
  • Conduct important brand meetings, provide updates and deliver samples as needed
  • Liaison between customer accounts, upper management and production/design team
  • Attend industry events and meetings to stay well connected
  • Manage Southern California territory with ease.
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Developed and delivered presentations to key customers to position products and services.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.

SERVICE & KEY ACCOUNT MANAGER

ROYAL PACKAGING
11.2013 - 07.2018
  • Provide leadership and coaching to our service department
  • Top vendor relationship management and partnership
  • Effectively worked with outside sales representatives
  • Prepared large and detailed quotes, processed orders, returns, tracking of deliveries
  • Submitted invoices on a monthly basis while keeping track of outstanding accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

DEPARTMENT MANAGER - HOME DÉCOR

LOWES HARDWARE
03.2005 - 11.2013
  • Train team members to develop product knowledge and selling skills
  • Extensive knowledge of inventory control system with implementation and monitoring
  • Monitored inventory control via internal database systems and special check points
  • Conducted inventory audits and provided reports each department
  • Engaged and followed up with customer complaints to ensure customer satisfaction.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Skills

    Goal-Oriented

    Client Relationship Building

    Sales Presentations

    Data-driven decision-making

    Business growth and retention

    Business development and planning

    Product Knowledge

    Client Relationship Management

    B to B sales

References

  • KELLY HARRIS, HUNTINGTON HARDWARE, 949.237.0399
  • ERICK COOKSY , WESTERN PACIFIC SEED , 714.420.6945
  • CHRIS KNIGHT , ROYAL PACKAGING 714.797.4189

Timeline

National Account Manager

K1 Packaging
04.2024 - Current

SALES & KEY ACCOUNT MANAGER

ADCRAFT LABELS
07.2018 - 04.2024

SERVICE & KEY ACCOUNT MANAGER

ROYAL PACKAGING
11.2013 - 07.2018

DEPARTMENT MANAGER - HOME DÉCOR

LOWES HARDWARE
03.2005 - 11.2013

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KIMBERLY DONADIO