Kimberly Donaldson
Panama City,FL
Summary
Responsible Healthcare Coordinator and Call Specialist with over 20 years of extensive experience in healthcare . Successfully enhanced customer satisfaction and efficiency by mastering product knowledge and implementing effective organizational systems while adhering to HIPAA regulations. Strong skills in EHR management, patient scheduling, and critical thinking, contributing to a positive work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Call Specialist
Emerald Coast Behavioral Hospital
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Mastered product knowledge to provide accurate information and recommendations to customers.
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
- Contributed to a positive work environment by consistently demonstrating professionalism and teamwork.
- Provided backup support for other departments as needed, demonstrating adaptability and versatility within the organization.
- Maintained confidentiality of sensitive information while adhering to strict compliance guidelines throughout all client interactions.
- Collaborated with supervisors on strategies for personal growth and development within the role of a Call Specialist.
- Overcame objections using friendly, persuasive strategies.
- Keeping the department supplies ordered.
Health Unit Coordinator
Ascension Sacred Heart
07.1999 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Medical Data Entry Clerk
Nephrology & Associates P.A
07.2016 - 05.2023
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Promoted the use of electronic health records among staff members through demonstrations and training sessions, facilitating a smooth transition from manual processes.
- Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
- Implemented a new organizational system for digital files, leading to quicker access and retrieval of patient records by healthcare professionals.
- Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
- Addressed discrepancies in data entry tasks promptly and accurately to maintain the overall quality of medical information.
- Improved data accuracy by meticulously entering and updating patient information into electronic health records.
- Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
- Conducted regular audits of entered data to identify inaccuracies and correct discrepancies, contributing to overall data integrity.
- Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
- Expedited claim processing by accurately entering insurance details for prompt reimbursement.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
Medical Receptionist
Dr. Brent Decker PhD.
04.2000 - 06.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - Medical Insurance Billing
Tom P Haney Technical Center
Panama City, FLHigh School Diploma -
Rutherford High School
Panama City, FL05.1994
Skills
Teambuilding
Critical Thinking
HIPAA guidelines
Telephone Etiquette
Patient safety
EHR/ Records management
People skills
Organnizational skills
Multitasking
Certification
- BLS EXP 2025
Timeline
Call Specialist
Emerald Coast Behavioral Hospital
05.2023 - Current
Medical Data Entry Clerk
Nephrology & Associates P.A
07.2016 - 05.2023
Medical Receptionist
Dr. Brent Decker PhD.
04.2000 - 06.2008
Health Unit Coordinator
Ascension Sacred Heart
07.1999 - Current
No Degree - Medical Insurance Billing
Tom P Haney Technical Center
High School Diploma -
Rutherford High School
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