Kimberly Donovan
San Antonio
Summary
Motivated Sales Manager with 6+ years of experience leading retail operations, customer retention, visual merchandising, and inventory management. Dedicated and knowledgeable, brings a strong work ethic, extensive operations knowledge, and exceptional leadership abilities for successful business management and long-term improvements. Continuously reviews teams and strategies to optimize approaches and enhance results. Devotion lies in streamlining processes, increasing brand awareness, and maximizing customer loyalty to drive maximum profitability.
Overview
8
8
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted thorough research to provide informed solutions, enhancing overall client satisfaction levels.
- Built strong relationships with clients, fostering trust and loyalty through personalized assistance.
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
Inbound Sales Agent
Public Storage
12.2021 - 03.2023
- Receive inbound calls from potential customers to maximize reservations and rentals in an expert consultative approach
- Meet sales goals targets
- Consistently provide exceptional customer service and professionalism to all our customers
- Attend one-on-one feedback sessions on sales performance and participate in team meetings to ensure success
- Adherence to your shift schedule and availability for calls, meeting and training
Store Manager
Life Storage
12.2020 - 11.2021
- Trained new employees on job responsibilities, company policies, and safety procedures for quick onboarding
- Kept track of production and quality control systems in order to spot flaws ahead of time
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
- Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
Sales Representative
Metro by T-Mobile
04.2017 - 10.2020
- Used a consultative sales approach to understand and meet customer needs
- Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities
- Through the use of effective marketing strategies, I was able to exceed my sales targets
- Built strong, compassionate client relationships and earned a reputation for exceeding service standards
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Resolved issues over the phone with customers on a daily basis
Education
High School -
Robert E. Lee High School
San Antonio, TX01.2011
Skills
- Customer service management
- Strong work ethic
- Problem resolution
- Team performance monitoring
- Service up sales
- Organization and record keeping
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Associate Customer Service Representative
Wells Fargo
07.2024 - Current
Inbound Sales Agent
Public Storage
12.2021 - 03.2023
Store Manager
Life Storage
12.2020 - 11.2021
Sales Representative
Metro by T-Mobile
04.2017 - 10.2020
High School -
Robert E. Lee High School
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