Kimberly Dostillio
Waxahachie
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Eager to leverage 22 years of experience and office skills to secure a position offering growth and advancement.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Dallas Aeronautical Services
10.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Buyer Specialist
Safran Electronics And Defense Avionics, USA
02.2014 - 10.2018
- Prepared periodic purchasing and supply reports, verifying supply and establishing professional connections with vendor representatives.
- Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
- Analyzed bids, troubleshot discrepancies and performed other necessary purchasing functions, managing balanced budget and supporting customer satisfaction.
- Maintained appropriate inventory levels based on management direction and customer demand.
- Analyzed and reviewed reorder report recommendations for daily and weekly replenishment, making recommendations on product offerings based on consumer data.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
Customer Support Manager
Safran Electronics And Defense Avionics, USA
10.2012 - 02.2014
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Identified call trends to improve efficiency, reduce problem calls and suggest solutions to upper management.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
- Managed accounts to retain existing relationships and grow share of business.
Warranty Coordinator - Noria
Safran Electronics And Defense Avionics, USA
08.2011 - 10.2012
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Scheduled removal of units with customer and helped them plan for the return
- Prioritized customer units and helped plan the production schedule for the HSTA line
Customer Service Representative/Repair Coordinator
Safran Helicopter Engines
07.2000 - 02.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Basics
El Centro College
Dallas, TXSkills
- Schedule Coordination
- Audit Support
- Staffing Coordination
- Relationship Building
- Customer-Focused
- Purchasing and Procurement
- Administrative Support
- Customer Retention
- Team Building and Leadership
- Proficient in Corridor & Power point
- Time Management
- Customer Service
- Deadline-Oriented
- Microsoft Outlook, Word, and Excel
Timeline
Customer Service Manager
Dallas Aeronautical Services
10.2018 - Current
Buyer Specialist
Safran Electronics And Defense Avionics, USA
02.2014 - 10.2018
Customer Support Manager
Safran Electronics And Defense Avionics, USA
10.2012 - 02.2014
Warranty Coordinator - Noria
Safran Electronics And Defense Avionics, USA
08.2011 - 10.2012
Customer Service Representative/Repair Coordinator
Safran Helicopter Engines
07.2000 - 02.2011
Basics
El Centro College
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