Kimberly Dowdy
Springfield MO,MO
Summary
Proven in delivering exceptional customer service and support, excels in complaint resolution and client relationship building, as demonstrated at Expedia Group. With a strong work ethic and excellent communication skills, significantly enhanced customer satisfaction and retention. Expertise includes technical support and team collaboration, ensuring high-quality service delivery.
Overview
11
11
years of professional experience
Work History
Traveler Service Associate, Premium
Expedia Group
2022.09 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Customer Service Representative
T-Mobile
2013.03 - 2022.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Some College (No Degree) - Social Services
Forest Park Community College
St Louis, MOCertification in Data Entry - BRAC Data Entry
Job Corps
St Louis, MOHigh School Diploma -
Frank Hampsher Highschool
Webster Groves MO06.1989
Skills
- Customer service excellence
- Excellent Communication
- Documentation And Reporting
- Technical Support
Timeline
Traveler Service Associate, Premium
Expedia Group
2022.09 - Current
Customer Service Representative
T-Mobile
2013.03 - 2022.08
Some College (No Degree) - Social Services
Forest Park Community College
Certification in Data Entry - BRAC Data Entry
Job Corps
High School Diploma -
Frank Hampsher Highschool
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