Summary
Overview
Work History
Education
Skills
Websites
Certification
Coursework
Professional Memberships And Organizations
Volunteer Experience
Timeline
Generic

Kimberly Doyle

Rowlett,TX

Summary

Highly motivated, detail and results oriented, competitive, innovative, experienced clinical sales and marketing professional with a strong track record of more than thirty-five (35) years of experience in Adult, Pediatric, ICU, Precertification, Case Management, Utilization Review, Program development, LTAC, and IRF. Skilled in collaborating with interdisciplinary teams, including healthcare providers, researchers, and policymakers, to address complex health issues. Strong communication and presentation skills with a proven ability to effectively disseminate information to both technical and lay audiences. Proficient in the use of statistical software and data visualization tools to analyze and communicate health-related trends. Dedicated to improving population health outcomes through the implementation of innovative solutions and the promotion of health equity. Advanced knowledge of health systems, epidemiology, biostatistics, and health policy. Passionate about advancing healthcare research and practice through continuous learning and professional development.

Highly motivated and dedicated Health Science professional seeking a challenging position to highlight strong analytical and problem-solving skills, knowledge of healthcare protocols, and passion for improving outcomes will contribute to the success of the healthcare team. Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts. Caring Clinical Liaison with over twenty-three (23) years of experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections. Caring Clinical Liaison with over twenty-three (23) years of experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Licensed Vocational Nurse (LVN) serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Hardworking and passionate job seeker with strong organizational skills eager to secure a Marketing/Project Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinical Liaison

Kindred Healthcare
03.2017 - Current
  • Developed and managed professional relationships with key hospital management, potential referral sources and patients in acute hospital settings as well as other healthcare providers to grow and build business
  • Educated patients, families, physicians, and clinicians on services benefits and resources while facilitating patient admissions
  • Achieved quantifiable objectives set by hospital management within first 90 days
  • Worked effectively with all clinical team members and groups in evaluating current and potential patient's statuses and medical needs
  • Created targeted list of contacts and decision makers in assigned healthcare facilities, hospitals, and other institutions to build effective opportunity pipeline by building relationships, providing excellent customer service, and educating referral sources on services provided all while achieving year over year growth
  • Coordinated safe and effective transition of care through collaboration and communication with admission staff, clinical staff, and hospital personnel as ensuring all special needs, equipment and/or medication is readily available upon arrival of patient
  • Managed and assessed patient's eligibility for and feasibility of services in consultation with patient and their family members, treating physicians, clinicians, and case managers
  • Reviews and analyzes medical records and patient history that is key to determination of suitability for LTAC services
  • Developed strategic plans to grow market share in core business lines in assigned hospitals and prospect opportunities while achieving monthly and quarterly goals and objectives as set by management
  • Aligned with admission department and/or acute hospital personnel to secure insurance authorization and/or coordination of benefits necessary for admission collaborating with insurance case managers and other decision makers.
  • Collected data about patient care problems and prepared reports
  • Evaluated patient satisfaction and made suggestions for changes or improvements
  • Responded to and investigated complaints and concerns of patients
  • Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions
  • Provided excellent customer service to patients and medical staff
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Processed payments using cash and credit cards, maintaining accurate records of transactions
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Engaged with patients to provide critical information
  • Followed document protocols to safeguard confidentiality of patient records
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Educated health care professionals on ways to humanize patients' experiences
  • Facilitated communication between patients and various departments and staff
  • Delivered support to medical staff in completion of patient paperwork
  • Answered incoming calls, scheduled appointments and filed medical records

Clinical Liaison / Marketing Coordinator

Select Specialty Hospital
08.2015 - 03.2017
  • Performed audits on patient assessments as performed by clinical liaisons using quality matrix to justify patient admission; increased admissions by 20%
  • Provide support and supervision to other staff and coordinate all care efforts
  • Provided monthly in-services and education to physicians, case managers, and social workers
  • Created targeted list of contacts and decision makers in assigned healthcare facilities, hospitals, and other institutions to build effective opportunity pipeline by building relationships, providing excellent customer service, and educating referral sources on services provided all while achieving year over year growth
  • Aligned with admission department and/or acute hospital personnel to secure insurance authorization and/or coordination of benefits necessary for admission collaborating with insurance case managers and other decision makers
  • Managed and assessed patient's eligibility for and feasibility of services in consultation with patients and their family members, treating physicians, clinicians, and case managers
  • Reviews and analyzes medical records and patient history that is key to determination of suitability for LTAC services.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery

Education

Bachelor of Science - Health Sciences

Purdue University Global
Indiana
02.2024

Licensed Practical Nurse - Nursing

Sowela Technical Institute
Lake Charles, LA
09.1989

Skills

  • Outstanding communication skills
  • Strategic planning
  • Project management
  • Relationship management
  • Interpersonal skills
  • Team leader
  • Problem solving/Analytical skills
  • Auditing management
  • CRM documenting tools management
  • Territory development
  • Patient assessments
  • Microsoft Word
  • Excel
  • Office

Certification

  • Licensed Vocational Nurse License (LVN)
  • Basic Life Support (BLS)
  • IV Therapy Certification

Coursework

  • Research Methods for Health Sciences
  • Epidemiology and Biostatistics I
  • Epidemiology and Biostatistics II
  • Practices in Public Health
  • Environmental Health
  • Advanced Health Informatics

Professional Memberships And Organizations

State Board of Vocational Nurse Examiners

Volunteer Experience

I serve on my churches nursing ministry

Timeline

Clinical Liaison

Kindred Healthcare
03.2017 - Current

Clinical Liaison / Marketing Coordinator

Select Specialty Hospital
08.2015 - 03.2017

Bachelor of Science - Health Sciences

Purdue University Global

Licensed Practical Nurse - Nursing

Sowela Technical Institute
  • Licensed Vocational Nurse License (LVN)
  • Basic Life Support (BLS)
  • IV Therapy Certification
Kimberly Doyle