Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Doyle

Rowlett,TX

Summary

Dynamic and results driven professional with extensive experience in referral development, client relationship management and territory expansion. Proven ability to exceed revenue targets, manage high-volume accounts, and drive strategic marketing initiatives. Seeking to leverage my extensive background in marketing, territory/account management, case management, utilization/concurrent review, disease specific case management, and my nursing experiences to continue to grow and advance my knowledge and skills.

Committed to ethical practice and continuous professional development.

Skilled at analyzing case files and databases to provide detailed documentation of client’s medical records.

Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Account Executive

Haven Home Health LLC
08.2024 - 01.2025
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.

Pre Certification/Utilization Review

Prudential Insurance Company
04.1999 - 02.2002
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Performed disease specific case management duties, pre certification and utilization reviews using Interqual and Milliman criteria.

Nurse Clinical Liaison

Kindred Healthcare Inc.
03.2017 - 08.2024
  • Served as an advocate for patients'' rights by ensuring ethical treatment across all aspects of their healthcare experience.
  • Reduced hospital readmissions by closely monitoring at-risk patients and providing timely interventions.
  • Streamlined communication between nurses, physicians, and other healthcare professionals for better coordination of patient care.
  • Identified opportunities for improvement in patient care processes and collaborated with management to implement necessary changes.
  • Facilitated smooth transitions for patients from acute care settings to post-acute facilities through thorough discharge planning and follow-up assessments.
  • Evaluated potential patients for admission into post-acute care facilities, ensuring that they met eligibility criteria and would benefit from available services.
  • Enhanced the quality of patient care by providing clinical expertise to nursing staff and implementing evidence-based practices.
  • Improved patient outcomes by effectively collaborating with interdisciplinary healthcare teams to develop comprehensive care plans.
  • Developed strong relationships with community partners, including hospitals, skilled nursing facilities, home health agencies, and hospices, resulting in improved continuity of care for patients.
  • Maintained detailed documentation on each case managed throughout the course of individualized treatment plans, adhering to strict confidentiality guidelines.
  • Collaborated with case managers on identifying barriers that hinder successful transitions between healthcare providers or settings, working together toward resolutions that benefit the patient''s overall wellbeing.
  • Continually sought opportunities for professional development by attending conferences, workshops, and webinars related to Nursing Clinical Liaison roles.
  • Responded to and investigated complaints and concerns of patients.
  • Collected data about patient care problems and prepared reports.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Nurse Clinical Liaison

Select Speciality Hospital
08.2016 - 03.2017

Nurse Clinical Liaison

Vibra Healthcare Hospital
03.2015 - 08.2016
  • Served as an advocate for patients'' rights by ensuring ethical treatment across all aspects of their healthcare experience.
  • Reduced hospital readmissions by closely monitoring at-risk patients and providing timely interventions.
  • Identified opportunities for improvement in patient care processes and collaborated with management to implement necessary changes.
  • Served as a resource for nursing staff seeking guidance on complex clinical issues or needing assistance with navigating interdisciplinary collaboration efforts.
  • Facilitated smooth transitions for patients from acute care settings to post-acute facilities through thorough discharge planning and follow-up assessments.
  • Evaluated potential patients for admission into post-acute care facilities, ensuring that they met eligibility criteria and would benefit from available services.
  • Led educational workshops and seminars for healthcare professionals on the role of Clinical Liaisons in improving patient care outcomes.
  • Promoted a safe and supportive environment for both patients and staff by adhering to established protocols and guidelines.
  • Improved patient outcomes by effectively collaborating with interdisciplinary healthcare teams to develop comprehensive care plans.
  • Developed strong relationships with community partners, including hospitals, skilled nursing facilities, home health agencies, and hospices, resulting in improved continuity of care for patients.
  • Maintained detailed documentation on each case managed throughout the course of individualized treatment plans, adhering to strict confidentiality guidelines.
  • Collaborated with case managers on identifying barriers that hinder successful transitions between healthcare providers or settings, working together toward resolutions that benefit the patient''s overall wellbeing.
  • Responded to and investigated complaints and concerns of patients.
  • Evaluated patient histories, complaints, and current symptoms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

Nurse Clinical Liaison/Marketing Coordinator

Mesquite Specialty and Rehabilitation Hospital
03.2013 - 06.2016
  • Promoted a safe and supportive environment for both patients and staff by adhering to established protocols and guidelines.
  • Served as a resource for nursing staff seeking guidance on complex clinical issues or needing assistance with navigating interdisciplinary collaboration efforts.
  • Led educational workshops and seminars for healthcare professionals on the role of Clinical Liaisons in improving patient care outcomes.
  • Mentored new nurses on best practices in clinical liaison roles, contributing to higher levels of job satisfaction and performance among team members.
  • Provided specialized education on disease management, medication administration, and symptom control to improve overall patient outcomes.
  • Managed patients recovering from medical or surgical procedures.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Recorded details regarding therapies to keep patient charts updated.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Planned and executed internal and external marketing events.
  • Led team meetings to discuss progress, challenges, and brainstorm innovative marketing solutions.
  • Updated and maintained marketing database, ensuring accuracy and compliance with data protection regulations.

LVN Floor Nurse

Methodist Dallas Medical Center
06.2008 - 07.2015
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and maintain licensure requirements.
  • Contributed to a safe working environment by following infection control protocols and accurately reporting incidents or concerns.
  • Collaborated with physicians to develop customized treatment plans based on thorough assessments of patients'' medical histories, symptoms, and diagnoses.
  • Collected and documented vital signs to maintain current records of patients' conditions.
  • Enhanced patient care by implementing individualized nursing plans and effectively collaborating with interdisciplinary team members.
  • Examined and treated patients' injuries and pressure wounds to promote healing.
  • Provided emotional support to patients and their families, fostering trust and open communication during difficult times.
  • Maintained accurate records of residents' healthcare treatments and responses.
  • Acted as a liaison between patients, families, and healthcare providers to facilitate open communication and ensure all parties were informed of critical care decisions.
  • Delivered treatments and direct nursing care according to physicians' orders in hospital environment.
  • Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
  • Utilized EMR to document nursing assessments, treatments, medications and discharge instructions.
  • Applied evidence-based practice principles to deliver accurate and effective nursing interventions, enhancing patient outcomes.
  • Supported patients during diagnostic procedures, ensuring their comfort and clearly explaining each step of the process.
  • Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
  • Demonstrated strong clinical judgment when assessing patients, prioritizing needs, and initiating appropriate interventions.
  • Educated patients on self-care strategies for managing chronic conditions, empowering them to take an active role in their health management.
  • Safeguarded patient privacy and confidentiality by strictly adhering to HIPAA regulations and organizational policies.
  • Promoted continuity of care through seamless handovers during shift changes by updating colleagues on pertinent patient information and status updates.
  • Maintained accurate documentation of patients'' conditions, progress, and care interventions for informed decision-making among healthcare professionals.
  • Served as a mentor for new nursing staff members by providing guidance on best practices, hospital procedures, and effective teamwork strategies.
  • Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
  • Assisted in the development of comprehensive discharge plans, resulting in a smoother transition to home or facility-based care.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Director of Case Management

Global Rehabilitation
10.2008 - 06.2010

Jail Nurse

Supplemental Health Care
02.2008 - 10.2008
  • Enhanced safety within the jail facility by implementing and adhering to strict infection control protocols.
  • Conducted health education sessions with inmates, promoting self-care practices and disease prevention strategies.
  • Developed positive rapport with patients by demonstrating empathy and professionalism during all interactions.
  • Collaborated with multidisciplinary team members for optimal patient care and treatment planning.
  • Managed medication administration, ensuring accuracy and adherence to prescribed treatment regimens.
  • Advocated for inmate health needs by voicing concerns during interdisciplinary case conferences or meetings with correctional authorities when appropriate.
  • Maintained detailed documentation of patient interactions, treatments, and responses to interventions, supporting continuity of care across shifts.
  • Utilized evidence-based practices when delivering nursing care, ensuring alignment with industry standards and best practices.
  • Maintained proper medical supplies inventory within the jail facility, ensuring availability of necessary resources to administer effective patient care at all times.
  • Assisted physicians in conducting comprehensive assessments and creating individualized treatment plans for inmates.
  • Improved patient outcomes by providing high-quality nursing care to incarcerated individuals.
  • Implemented behavioral health interventions for patients with mental health or substance abuse issues, collaborating with psychiatrists and counselors for comprehensive care provision.
  • Treated variety of illnesses affecting offenders in close quarters.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Managed patients recovering from medical or surgical procedures.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Dallas On-Site Manager

Heritage Southwest Medical Group
01.2002 - 04.2008
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
  • Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
  • Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
  • Managed Six (6) nurses and nursing activities in all Dallas area-bed hospitals by providing comprehensive nursing guidance, patient assessments and maintaining outstanding patient satisfaction and care standards.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
  • Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.

Education

Electrical Engineering

Southern University And A&M College
Baton Rouge, LA

Bachelor Of Science - Health Sciences

Purdue Global University
Fayetteville, Indiana
02.2024

LPN - Nursing

Sowela Technical Community College
Lake Charles, LA
09.1989

Skills

  • Patient safety
  • Clinical documentation
  • Clinical assessment
  • Care coordination
  • Ethical practice
  • Quality improvement
  • Healthcare regulations
  • Interdisciplinary collaboration
  • Medical record review
  • Patient and family advocacy
  • Physical assessments
  • Patient account management
  • Medical terminology expertise
  • Insurance coverage verification
  • Healthcare facility coordination
  • Teamwork and collaboration
  • Problem-solving
  • Medication and IV administration
  • Attention to detail
  • Time management
  • Multitasking
  • Compassionate and caring
  • Reliability
  • Excellent communication
  • Strong clinical judgment
  • Critical thinking
  • CPR certification
  • Active listening
  • Adaptability and flexibility
  • Certified in CPR/AED
  • Electronic health records
  • Relationship building
  • Wound care
  • Microsoft office
  • Critical care nursing
  • Analytical thinking
  • Documentation
  • Professionalism
  • Tracheostomy care
  • CRM Software and Sales Analytics
  • Microsoft Office Suites(Word, Excel, PowerPoint, Outlook, & Teams)
  • EMR Systems

Certification

Licensed Vocational Nurse

Timeline

Account Executive

Haven Home Health LLC
08.2024 - 01.2025

Nurse Clinical Liaison

Kindred Healthcare Inc.
03.2017 - 08.2024

Nurse Clinical Liaison

Select Speciality Hospital
08.2016 - 03.2017

Nurse Clinical Liaison

Vibra Healthcare Hospital
03.2015 - 08.2016

Nurse Clinical Liaison/Marketing Coordinator

Mesquite Specialty and Rehabilitation Hospital
03.2013 - 06.2016

Director of Case Management

Global Rehabilitation
10.2008 - 06.2010

LVN Floor Nurse

Methodist Dallas Medical Center
06.2008 - 07.2015

Jail Nurse

Supplemental Health Care
02.2008 - 10.2008

Dallas On-Site Manager

Heritage Southwest Medical Group
01.2002 - 04.2008

Pre Certification/Utilization Review

Prudential Insurance Company
04.1999 - 02.2002

Electrical Engineering

Southern University And A&M College

Bachelor Of Science - Health Sciences

Purdue Global University

LPN - Nursing

Sowela Technical Community College

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