Kimberly D. Prather
Oklahoma City,OK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Account Manager
Western Flyer Express
11.2022 - Current
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Coordinated logistics operations, optimizing delivery schedules for efficiency.
- Analyzed account performance metrics to identify areas for improvement and growth.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Insurance Agent
Allstate Insurance Co
05.2022 - 01.2023
- Developed comprehensive insurance plans tailored to client needs.
- Conducted thorough risk assessments to identify coverage gaps.
- Provided exceptional customer service and support, resolving inquiries efficiently.
- Managed policy renewals and updates, ensuring accuracy and compliance.
Lead Teacher
Children’s Place Integris
06.2016 - 05.2022
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Mentored and trained new educators on instructional best practices and classroom management techniques.
- Fostered a positive learning environment, promoting student engagement and collaboration.
- Assessed student progress through regular evaluations, adapting strategies for diverse learning needs.
- Collaborated with parents and staff to support student development and address behavioral issues.
- Streamlined classroom operations by integrating technology into daily activities and assessments.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Special Education Paraprofessional
Oklahoma City Public Schools
08.2011 - 06.2015
- Supported individualized education plans by implementing tailored instructional strategies and accommodations.
- Collaborated with teachers to monitor student progress and adjust interventions as needed.
- Assisted students with daily living skills, promoting independence and self-advocacy.
- Facilitated communication between students, educators, and parents to enhance educational outcomes.
- Implemented behavioral management techniques to improve classroom behavior and engagement.
- Organized learning materials and resources, ensuring a structured environment for student success.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Patient Account Representative
Mercy Hospital
09.2008 - 07.2010
- Managed patient account inquiries, ensuring timely resolution of billing issues.
- Coordinated insurance verification processes to facilitate accurate claims submission.
- Implemented streamlined workflows to enhance efficiency in account management tasks.
- Trained new staff on best practices for patient account handling and software utilization.
- Analyzed billing discrepancies, collaborating with departments to rectify issues promptly.
- Posted payments and processed refunds.
- Electronically submitted bills according to compliance guidelines.
Education
Business Administration
Oklahoma City University
Oklahoma City, OKAgricultural Economics
Lincoln University
Jefferson City, MOSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Goal oriented
- Issue resolution
- Goals and performance
Timeline
Account Manager
Western Flyer Express
11.2022 - Current
Insurance Agent
Allstate Insurance Co
05.2022 - 01.2023
Lead Teacher
Children’s Place Integris
06.2016 - 05.2022
Special Education Paraprofessional
Oklahoma City Public Schools
08.2011 - 06.2015
Patient Account Representative
Mercy Hospital
09.2008 - 07.2010
Business Administration
Oklahoma City University
Agricultural Economics
Lincoln University