Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Dragoo

Braintree,MA

Summary

Dynamic leader with a proven track record at Liberty, driving customer experience and strategic planning. Expert in program management and operational efficiency, successfully overseeing a $75M portfolio. Adept at team leadership and business development, cultivating partnerships that enhance growth and innovation in energy transition initiatives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director, Key Accounts and Customer Programs

Liberty
Fall River, MA
06.2020 - Current
  • Develop and execute strategy to enhance customer experience and accelerate the energy transition.
  • Oversee a $75M multiyear portfolio of customer programs focused on driving customer participation and meeting program goals.
  • Identify and implement operational efficiencies, including process and system standardization, risk mitigation, and vendor consolidation.
  • Negotiated high-value contracts with vendors and partners to optimize resource allocation.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Cultivated relationships with external partners to expand business opportunities and collaborations to meet multi-year goals.
  • Directed budget development to fund operations and maximize return on investment.
  • Served as an expert witness representing the company in multiple jurisdictions and proceedings.

SENIOR DIRECTOR

ICF
Cambridge, MA
11.2009 - 06.2020
  • Identified over $50M in pipeline opportunities in 2017 and 2018; secured $33M in new gross revenue in 2019.
  • Developed strategy, resource plans and project budgets in response to client needs; oversee annual project budgets in excess of $25M.
  • Recruited, developed, and managed a high caliber matrixed organization executing complex multi-phase client projects.
  • Created a disciplined program management environment focused on transparency, cost effectiveness and speed of decision-making.
  • Analyzed program performance using multiple tracking and financial reporting systems for both internal and external reporting.
  • Supported clients on energy efficiency and decarbonization program planning and regulatory filings required for program approval.
  • Increased the adaptation of best practices for multifamily and commercial and industrial energy efficiency programs by serving as a subject matter expert for program teams across the US.
  • Engaged and contributed to internal project initiatives to support efficiency, innovation, and growth across the organization: Beyond EE, Spark Labs Development Team, Increasing Engagement in a Dispersed Workforce, Streamlining Program Start-Up (Team Lead).

DIRECTOR OF BUSINESS MARKETING AND STRATEGY

National Grid
Waltham, MA
08.2007 - 11.2009
  • Defined and executed transformational marketing initiatives that delivered revenue growth and strategically enhanced profitability.
  • Designed and launched innovative marketing plans aligned to enterprise growth objectives; reshaped marketing organization, structure, and strategy to support the Smart Grid program, natural gas growth and customer adoption of energy efficiency.
  • Recruited and supervised a department of 15-18 staff members and oversaw the selection and management of all external vendors.
  • Led company-wide annual marketing planning processes including presenting future state vision, architecting strategic roadmap, developed budgets and secured approval from leadership.
  • Developed and implemented marketing programs focused on optimizing effectiveness, reach and ROI through multichannel marketing approach.
  • Analyzed marketing metrics to understand customer cost of acquisition, lifetime value and profitability; utilized data to drive a cycle of continuous learning and influence future marketing decisions.
  • Drafted input and budgets required to secure marketing funding as part of regulatory filings or in response to data requests.

MANAGER, COMMERCIAL ENERGY EFFICIENCY PROGRAMS

National Grid
Waltham, MA
11.2002 - 08.2007
  • Managed commercial, industrial, and multifamily energy efficiency program portfolio across MA, NH, NY, and RI.
  • Designed new energy management initiatives and executed go-to-market strategies; successfully launched a solar thermal program and heat recovery incentives for combined heat and power projects.
  • Developed and executed a plan for regional program expansion to NH and NY; created detailed market roadmap which included defining marketing strategy, establishing critical milestones, aligning resources, and developing budget.
  • Communicated and presented programs results to company executives.
  • Led regulatory reporting, data requests and annual Energy Management filings for program approval and expense recovery across multiple states.
  • Contributed to key company initiatives including the Green Team, Diversity Council, Women Empowered and annual sales kick off.

Education

BACHELOR OF SCIENCE -

Bridgewater State College
Bridgewater, MA

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -

Boston University
Boston, MA

Skills

  • Customer experience
  • Strategic planning
  • Program management
  • Operational efficiency
  • Regulatory compliance
  • Team leadership
  • Business development
  • Effective communication
  • Stakeholder engagement

Certification

  • Business Development Excellence, 2016
  • Design Sprint Facilitator Training, 2018
  • Accelerated Leadership Challenge, 2018
  • Enterprise Project Management Certification, 2019
  • AGA Next Level Leadership, 2021
  • Situational Leadership, 2023-2024

Timeline

Director, Key Accounts and Customer Programs

Liberty
06.2020 - Current

SENIOR DIRECTOR

ICF
11.2009 - 06.2020

DIRECTOR OF BUSINESS MARKETING AND STRATEGY

National Grid
08.2007 - 11.2009

MANAGER, COMMERCIAL ENERGY EFFICIENCY PROGRAMS

National Grid
11.2002 - 08.2007

BACHELOR OF SCIENCE -

Bridgewater State College

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -

Boston University

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