Kimberly Drangstveit
Lakewood,WASHINGTON
Summary
Dynamic leader with a proven track record at Golden Services LLC, excelling in strategic planning and operational efficiency. Spearheaded process improvements that enhanced service delivery and client satisfaction. Adept at cross-functional leadership and relationship building, fostering partnerships that drove growth and innovation while mentoring teams to achieve high performance.
Overview
46
46
years of professional experience
Work History
Director of Military Accounts / General Manager
Golden Services LLC
03.2018 - Current
- Developed strategic initiatives to enhance operational efficiency across multiple service lines.
- Led cross-functional teams to implement process improvements and optimize service delivery.
- Analyzed market trends to inform business strategy and drive competitive advantage.
- Streamlined communication channels between departments, ensuring alignment on project goals.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Oversaw quality assurance processes, ensuring compliance with industry standards and regulations.
- Collaborated with stakeholders to identify growth opportunities and expand service offerings.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Director of Military Services
Mitchell Moving & Storage
03.2002 - 03.2018
- Developed and implemented strategic initiatives to enhance operational efficiency and customer satisfaction.
- Oversaw logistics management, ensuring timely and accurate delivery of services across multiple locations.
- Led workforce training programs to improve staff performance and adherence to safety protocols.
- Analyzed market trends to identify growth opportunities and adjust service offerings accordingly.
- Cultivated partnerships with vendors to optimize supply chain processes and reduce costs.
- Mentored leadership team, fostering a collaborative environment focused on achieving company objectives.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Senior Traffic Coordinator
Alaska Coast Transport / Continental Van Lines
11.1979 - 01.2002
- Coordinated transportation schedules to optimize route efficiency and reduce delivery times.
- Developed and implemented process improvements to enhance operational workflow and minimize delays.
- Mentored junior staff on industry best practices and regulatory compliance in transportation logistics.
- Analyzed traffic patterns to forecast demand and adjust resource allocation accordingly.
- Managed communication between clients, drivers, and dispatch teams to ensure seamless operations.
- Collaborated with cross-functional teams to resolve issues impacting service delivery and customer satisfaction.
- Built project timelines, team delegation plans and provided instructions for task completion.
- Communicated deadlines and established benchmarks for incremental departmental success.
- Disseminated information about system-wide changes eloquently and concisely.
- Enhanced on-time delivery rates by closely monitoring shipment progress and addressing issues promptly.
- Applied knowledge of import/export regulations to minimize risk exposure related to customs clearance processes.
- Coordinated domestic and international shipments, ensuring compliance with applicable regulations and documentation requirements.
- Trained junior staff members in traffic coordination tasks, fostering a knowledgeable and skilled team environment.
- Established strong relationships with carriers, negotiating favorable pricing structures and service levels.
- Collaborated with cross-functional teams to optimize supply chain efficiency and meet customer expectations.
- Maintained accurate records of all shipments, utilizing advanced tracking software to ensure data integrity and accessibility.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Evaluated new technologies for potential implementation in the traffic department, staying ahead of industry trends for improved efficiency.
Code J Baggage Clerk
Christie-Lambert Van & Storage
06.1979 - 11.1987
- Coordinated logistics for moving and storing customer belongings efficiently.
- Processed customer orders and prepared documentation for billing and shipping.
- Resolved customer inquiries promptly, fostering strong client relationships through effective communication.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Managed inventory control processes to ensure accurate tracking of shipments and storage.
- Coordinated transportation schedules to optimize delivery routes and improve efficiency.
- Managed inventory levels to ensure timely availability of products for distribution.
- Collaborated with team members to streamline loading and unloading processes.
Education
High School Diploma -
Bethel Senior High School
Spanaway, WA 06-1979
Skills
- Strategic planning
- Operational efficiency
- Cross-functional leadership
- Process improvement
- Quality assurance
- Client relationship management
- Relationship building
- Partnerships and alliances
- Crew collaboration
- Company guidelines
- Problem-solving
Timeline
Director of Military Accounts / General Manager
Golden Services LLC
03.2018 - Current
Director of Military Services
Mitchell Moving & Storage
03.2002 - 03.2018
Senior Traffic Coordinator
Alaska Coast Transport / Continental Van Lines
11.1979 - 01.2002
Code J Baggage Clerk
Christie-Lambert Van & Storage
06.1979 - 11.1987
High School Diploma -
Bethel Senior High School
Women's Traffic & Transportation Club Woman of the Year
Member of the Women's Traffic & Transportation Club of Tacoma from 1989 to 2007. I was an active member in the club. I held several key positions in the club such as Treasurer, Secretary, Vice President and President. I also chaired the Scholarship committee during my time with the club. I learned alot about leadership and working with other industry professionals during my time with this organization.