Kimberly Dreyer`
Whitehouse Station,NJ
Summary
Knowledgeable Scheduling Manager offering 2+ years of progressive experience and expertise in project tracking, administrative management and data entry. Results-driven and proactive with detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Client Scheduling Supervisor
Chubb Insurance
Whitehouse Station, NJ
01.2020 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Excellent Coaching and communication skills-verbally,written and interpersonal
- Excellent time management and organizational skills; ability to handle multiple tasks, balance multiple priorities and work independently
- Helped create and test new online scheduling portal to gain efficiencies in department. This was a 2year process
- Excellent customer skills; maintained and expanded relationships
- On board and train new coordinator staff and provide additional training for existing staff
- provide back up and support Unit Manager when needed
- Run and update reports to be used for Team Track guidelines and to determine workflows
- Evaluate workflows and shift resources to gain efficiencies
Team Lead
Chubb Insurance
Whitehouse Station, NJ
11.2019 - 01.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Completed quality and call coaching audits on monthly basis
- Developed and maintained strong business relationships with field, risk consulting managers, underwriting and agents
- Consistently exceeded department production goals
Client Scheduling Coordinator
Chubb Insurance
Whitehouse Station, NJ
06.2017 - 11.2019
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Set up Home assessment appointments with customers.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Received Outstanding rating after first year in department
- Collaboration with risk consulting team to ensure scheduling efficiencies while balancing competing and client needs
- Participated in team-building activities to enhance working relationships
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Used coordination and planning skills to achieve results according to schedule
Education
No Degree - Elementary Eduction/Family Child Studies
Montclair State University
Montclair, NJSkills
- Service Scheduling
- Performance Motivation
- Project Scheduling
- Critical Thinking
- Flexibility adapt to change
- Detail oriented
- Results oriented
- Strong communication skills and collaboration skills
- Team Leadership
Accomplishments
Achieved Outstanding performance rating within 1 year of company and have received Exceeding rating each additional year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Scheduling Supervisor
Chubb Insurance
01.2020 - Current
Team Lead
Chubb Insurance
11.2019 - 01.2020
Client Scheduling Coordinator
Chubb Insurance
06.2017 - 11.2019
No Degree - Elementary Eduction/Family Child Studies
Montclair State University
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