Kimberly Drinnin
Riverside,Select
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
4
4
years of post-secondary education
Work History
Manager
drinninshop.com
Riverside, CA
02/20/21 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Senior Technician
Valvoline Instant Oil Change
Riverside, CA
02/14/17 - 05/20/21
- Maintained accurate records of equipment repairs, maintenance and inventory.
- Provided remote support for customers experiencing technical difficulties with hardware or software products.
- Documented all customer service interactions in the company's ticket system.
- Performed oil changes on various vehicles, including cars, trucks, and SUVs.
- Checked fluid levels in transmissions, power steering systems, and brake systems.
- Performed routine maintenance tasks such as replacing air filters and checking battery life.
- Inspected the condition of belts and hoses to ensure they were functioning properly.
- Instructed customers on proper care for their vehicle's engine oil system.
- Replaced oil filters with new ones after each change of oil.
- Ensured that all safety procedures were followed while performing work on customer vehicles.
- Maintained a clean working environment by disposing of used motor oils in accordance with local regulations.
- Communicated effectively with customers about the progress of their vehicle's service needs.
- Operated heavy machinery such as lifts and hoists safely when servicing vehicles.
- Followed manufacturer guidelines for specific types of engines when changing oil.
Shift Leader
drinninshop.comPopeye's Chicken & Biscuits
Riverside, CA
06/15/10 - 01/15/20
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
Education
Computers
02-1996
Medical Insurance Billing
05-1994
- 1994 - Honor Roll
- 4.0 GPA
GED -
09.1985 - 06.1989
Skills
- Cross-Functional Teamwork
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Time Management
- Team Leadership
- Customer Service Management
- Conflict Resolution
- Cash Handling
- Inventory Counts
- Motivational Leadership
- Positive Attitude
- Sales and Upselling
- Team motivation
Affiliations
- gardening
- fishing
- puzzles
- game nights
- bowling
Accomplishments
- started my own online boutique
- volunteer for VBS
- organize fundraising for church children for VBS
Certification
- Safe serve
- food handlers
- LLC Business License
Websites
References
References available upon request.
Work Preference
Work Type
Full TimeTimeline
La Sierra High School - GED,
09.1985 - 06.1989
Manager - drinninshop.com
02/20/21 - Current
Senior Technician - Valvoline Instant Oil Change
02/14/17 - 05/20/21
Shift Leader - drinninshop.comPopeye's Chicken & Biscuits
06/15/10 - 01/15/20
Adult Education - , Computers
Kaplan College - , Medical Insurance Billing