Summary
Overview
Work History
Education
Skills
Timeline
Past Experience
Generic

Kimberly Driscoll

St. Albans

Summary

Experienced in process optimization, enhancing operational efficiency, and effectiveness. Utilizes problem-solving techniques to streamline workflows and improve productivity. Demonstrates a track record of effective project management and strategic planning, ensuring alignment with organizational goals.

Overview

9
9
years of professional experience

Work History

Network Operations Specialist

OneCare Vermont
11.2022 - Current
  • Primary support for network and beneficiaries by ensuring consistent messaging is being provided by the customer service team to address concerns and questions
  • Developed and maintain dynamic training materials, scripts and procedures while providing ongoing training and guidance to team members
  • Generate regular reporting that is used and delivered to regulatory entities
  • Serves as the subject matter expert for OneCare operations software systems while providing help desk support for these systems to both internal and external clients
  • Perform monthly and annual audits to ensure adherence to business requirements and compliance guidelines
  • Create and maintain organizational and department level goal tracking
  • Develop and maintain project plans to guide all steps in projects to track milestones and successful conclusions
  • Ensure monitoring and reporting and auditing tasks are being completely in a timely fashion around policies, procedures, debarment screening, subcontractor monitoring and other items
  • Responsibilities:

Executive Assistant

OneCare Vermont
07.2019 - 11.2022
  • Served as primary support of 2 Vice Presidents, and 1 director with items such as; calendar support, travel, proofreading, creating memos and PowerPoint presentations, coordinating interviews, meetings and committees
  • Coordinated appointments and meetings for leaders including; maintaining appointment calendars, create and distribute agendas, coordinate conference rooms and AV needs, networking with outside contacts, and coordinating departmental projects
  • General clerical duties; sort and distribute mail, develop and maintain filing systems, maintain office inventory of supplies
  • Assisted the OneCare Board of Managers in completing their work effectively according to policy, goals and strategic plans of the organization to include, scheduling, recordkeeping, updating bylaws, coordination of orientations and continuing education, preparing board materials and staffing board meetings.
  • Planned and executed multiple project plans around the Corporate Goals, Strategic Plan and Tactics of OneCare in addition to other projects such as the space move, and transition to the hybrid work environment.
  • Responsibilities:

Unit/Department Scheduler

University of Vermont Medical Center
03.2018 - 07.2019
  • Daily reconciliation of time cards
  • Develop and maintain unit schedules in accordance to union contract, overtime rules, and staffing grids
  • Reviews preference cards and cyclic cycles
  • Enters orientation schedules for new employees in both KRONOS and Smart-square
  • Processing time changes for schedules
  • Assisting Staffing office with blackboard calls, and smart-square updates
  • Communicates with staff and managers on schedule and timecard issues
  • Responsibilities:

Medical Home Specialist

University of Vermont Medical Center
08.2016 - 03.2018
  • Supporting the advancement and reporting on the implementation of the Vermont Blueprint for Health in the Chittenden Health Service area.
  • Administrative support for the Community Health Team (CHT) and Medication Assisted Treatment (MAT) leadership
  • Promotes healthy professional relationships and obtains and communicates outcomes from patient centered medical homes and health and human service organizations
  • Assists with monitoring and management of CHT and Blueprint grant budgets
  • Coordinates and schedules meetings, and provides/distributes meeting minutes
  • Monitors deadlines for Blueprint grant deliverables
  • Supports clinics using panel management techniques to better care for their patient populations
  • Responsibilities:

Education

Bachelor of Science - Business Administration

Champlain College
Burlington, VT

Skills

  • Project coordination expertise
  • Experienced in managing Microsoft SharePoint environments
  • Supported and advised Community Medical Practice Providers with Blueprint grant deliverables and NCQA standards
  • Managed scheduling and logistics for OneCare Board meetings
  • Executed compliance audits and monthly assessments
  • Emotional intelligence and relationship management
  • Interdepartmental collaboration
  • Problem resolution
  • Vendor relationship oversight
  • System administration
  • Troubleshooting skills
  • Responsive to new challenges

Timeline

Network Operations Specialist

OneCare Vermont
11.2022 - Current

Executive Assistant

OneCare Vermont
07.2019 - 11.2022

Unit/Department Scheduler

University of Vermont Medical Center
03.2018 - 07.2019

Medical Home Specialist

University of Vermont Medical Center
08.2016 - 03.2018

Bachelor of Science - Business Administration

Champlain College

Past Experience

  • Nurse Scheduler / University of Vermont Medical Center / 2014-2016
  • Associate Admin Coordinator / Ben & Jerry’s / 2011-2014
  • Administrative Assistant / Starbase Vermont (State of Vermont) / 2005-2011

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