Kimberly Driver
Waco,TX
Summary
Accomplished Head Waiter at The Brazos Landing, adept in Guest Relations Management and POS System Operation, significantly enhanced customer loyalty through expert complaint handling and team supervision. Demonstrated exceptional customer service management, fostering a positive environment and resolving conflicts with professionalism, contributing to a notable increase in positive reviews.
Overview
3
3
years of professional experience
Work History
Head Waiter
The Brazos Landing
10.2022 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Sales Associate
Sam's Club
05.2021 - 08.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Education/Social Work
Tarleton State University
Stephenville, TX05.2026
High School Diploma -
Moody High School
Moody, TX05.2022
Skills
- Guest Relations Management
- Team Supervision
- Complaint Handling
- Customer Service Management
- Conflict Management
- Regulatory Compliance
- POS System Operation
Timeline
Head Waiter
The Brazos Landing
10.2022 - Current
Sales Associate
Sam's Club
05.2021 - 08.2021
No Degree - Education/Social Work
Tarleton State University
High School Diploma -
Moody High School
Working Out
I love bettering myself in any way possible.
Working Out
I love bettering myself in any way possible.
Similar Profiles
Austin GrimesAustin Grimes
Water Technician/Project Manager at Servpro of Brazos ValleyWater Technician/Project Manager at Servpro of Brazos Valley
Mercedes FusterMercedes Fuster
Assistant Underwriter at Brazos Specialty RiskAssistant Underwriter at Brazos Specialty Risk
Shane DomingueShane Domingue
Measurement Lead Tech at Brazos MidstreamMeasurement Lead Tech at Brazos Midstream
Ernesto LopezErnesto Lopez
Office Assistant at R & A Associates, IncOffice Assistant at R & A Associates, Inc
Hannah GrimesHannah Grimes
Registered Behavior Therapist at Blue Sprig PediatricsRegistered Behavior Therapist at Blue Sprig Pediatrics