Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Duff

Kodak,TN

Summary

Experienced with facilitating employee relations and managing HR operations. Utilizes exceptional communication skills to resolve conflicts and improve workplace culture. Knowledge of talent acquisition strategies and regulatory compliance to support organizational goals effectively.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Training General Manager & Company HR Liaison

Quality Restaurant Concepts
Sevierville and Knoxville, TN
2018 - Current
  • Act as a point of contact for company management teams seeking assistance with HR-related matters, such as disciplinary issues, training programs and workplace policies.
  • Implemented innovative training methods to engage employees and enhance their professional growth.
  • Enhanced company performance through strategic training initiatives and effective workforce development.
  • Championed diversity and inclusion initiatives within the organization through tailored trainings and educational events.
  • Collaborate with various HR departments to address workforce challenges, contributing to a harmonious and well-informed work environment.
  • Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
  • Improved employee retention by developing and implementing comprehensive training programs.
  • Established a strong foundation for long-term success by creating sustainable career development plans for employees at all levels.

Managing Partner

Darden Restaurants
Sevierville, TN
01.2015 - 01.2018
  • Responsible for directing management team in recruiting and retaining talented employees.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Responsible for conducting all orientations of new employees to ensure a complete knowledge of all company incentives, compensation packages and job expectations.
  • Maintains and guides all management and hourly training to insure the company program is followed to ensure quality training for all new employees.
  • Responsible for delivering and overseeing annual employee performance appraisal processes and compensation increases.

Regional Manager/Multi-Unit Leader

Quality Restaurant Concepts
Knoxville, TN
01.2012 - 01.2015
  • Served on the company executive team following all areas of responsibility as assigned by the CEO.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

General Manager

Quality Restaurant Concepts
Greeneville, TN
01.1999 - 01.2012
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Bachelors degree - Organizational Management with a concentration in Human Resources

Tusculum College
Greeneville, Tennessee
01.2016

Skills

  • Proficient in service-oriented business strategies
  • Strong organizational and analytical skills
  • Advocate for workplace diversity
  • Committed to fostering professional growth and service excellence

Certification

  • Registered ServSafe Examination Proctor
  • Administer and proctor food safety exams to hourly team members as well as executive and salaried management.

Timeline

Managing Partner

Darden Restaurants
01.2015 - 01.2018

Regional Manager/Multi-Unit Leader

Quality Restaurant Concepts
01.2012 - 01.2015

General Manager

Quality Restaurant Concepts
01.1999 - 01.2012

Training General Manager & Company HR Liaison

Quality Restaurant Concepts
2018 - Current

Bachelors degree - Organizational Management with a concentration in Human Resources

Tusculum College

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