Kimberly Duffey
Pittsburg
Summary
Experienced customer service and home health professional with 15+ years of experience supporting customers, patients, and teams in fast-paced environments. Proven ability to communicate clearly, resolve concerns professionally, and maintain high service standards. Strong background in employee training, documentation, scheduling, and client care. Seeking a remote customer service or home health support role.
Overview
20
20
years of professional experience
Work History
Store Training Manager
Dollar General
Gilmer, TX
06.2018 - Current
- Trained, coached, and developed new hires and promoted team members on company policies and operational standards
- Led onboarding programs to ensure employees were job-ready, compliant, and confident
- Conducted training for POS systems, inventory processes, stocking procedures, and loss prevention
- Assisted with scheduling and staffing to support operational efficiency
- Earned sales bonuses, inventory bonuses, and improved store performance metrics
Caregiver
AccentCare
Paris, TX
12.2016 - Current
- Assisted clients with activities of daily living including bathing, dressing, grooming, and toileting
- Followed individualized care plans while maintaining dignity and confidentiality
- Performed light housekeeping to ensure a safe living environment
- Communicated effectively with clients, families, and care teams
Manager
Subway
Pittsburg, TX
01.2014 - 05.2017
- Supervised, trained, and scheduled staff to ensure strong customer service
- Monitored inventory and reduced waste through proper rotation and portion control
- Maintained high health inspection scores
- Increased sales and trained new managers and shift leads
Manager
Walmart
Mount Pleasant, TX
09.2005 - 03.2015
- Promoted internally due to performance and leadership
- Resolved escalated customer concerns professionally
- Improved service quality and response times
Education
GED -
Pittsburg High School
Pittsburg, TXSkills
- Customer Service & Call Handling
- Patient Care & Client Support
- Complaint Resolution & Escalation Handling
- Clear Verbal & Written Communication
- Documentation & Reporting
- Time Management & Multitasking
- Employee Training & Onboarding
- Team Leadership & Supervision
- Scheduling & Staffing Support
- Inventory Management
- Microsoft Office & Computer Skills
- Attention to Detail, Reliability & Accountability
- Coaching and mentoring
- Program optimization
- New employee training
- New hire on-boarding
- Leadership training
Timeline
Store Training Manager
Dollar General
06.2018 - Current
Caregiver
AccentCare
12.2016 - Current
Manager
Subway
01.2014 - 05.2017
Manager
Walmart
09.2005 - 03.2015
GED -
Pittsburg High School