Kimberly Dugan
Bushkill,PA
Summary
Dedicated, organized, and detail-oriented mental health professional with over 20 years of experience in the mental health field. Strong focus on ethics, integrity, and fidelity standards. Team player who strives to make a positive impact on individuals. Experience in counseling, program development, leadership, quality assurance, training, and crisis intervention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Substance Abuse Specialist/Mental Health Professional, Assertive Community Treatment Team
Salisbury Behavioral Health
01.2008 - Current
- Work as a member of a multidisciplinary treatment team for adults with severe and persistent mental illness and substance use disorders.
- Provide 1:1 counseling, family psychoeducation, and group counseling through the use of evidence-based practices. Conduct thorough assessments, and develop Community Support Plans based upon the consumer's recovery goals. Develop crisis plans and comprehensive discharge plans. Provide case coordination, benefits counseling, vocational and educational coaching, and ADLs coaching as needed.
- Manage crises effectively and divert behavioral health hospital admissions.
- Work closely with the ACT Team Leader and assist with supervisory duties in the absence of the ACT Team Leader including approval of clinical notes, chart reviews, and staff training.
- Conduct cross-training for agency staff members and assist in training new staff.
Team Leader, Assertive Community Treatment Team
Salisbury Behavioral Health
- Supervised and directed the day-to-day operations of the Assertive Community Treatment team.
- Directed and coordinated treatment, rehabilitation, and support services in collaboration with the Psychiatrist and ACT team staff members.
- Coordinated and supervised the consumer centered comprehensive assessment process, intake process, coordination of care process, and discharge process.
- Conducted clinical assessments and provided direct clinical treatment to consumers.
- Established effective relationships with consumers, family members, treatment team members, other agency providers, law enforcement, and community resource networks.
- Oversaw management of medical records, ensuring compliance with company policy, Medicaid, and other third-party requirements.
- Completed continued stay reviews and pre-certifications for admission.
- Tracked program outcomes, maintained ACT fidelity standards through continuous chart reviews and staff training, and conducted quality assurance and improvement meetings with agency directors.
- Participated in ACT steering committee meetings, and facilitated ACT stakeholder meetings and consumer advisory committee meetings.
- Provided direct supervision and consultation with ACT team staff members.
- Provided on-call duties and crisis intervention as needed.
Per Diem Crisis Intervention Specialist
Lehigh Valley Health Network- LVHN Pocono Hospital
01.2015 - 07.2015
- Provided primary referral evaluation, assessment, and admission coordination to children and adult patients who presented in the emergency department.
- Provided crisis intervention services and brief supportive counseling.
- Worked closely with Emergency department physicians and other healthcare professionals, local agencies, insurance companies, and patients’ family members.
Program Director
Salisbury Behavioral Health
- Supervised a site-based Psychiatric Rehabilitation Program and Certified Peer Specialist program.
- Conducted supervision and trainings for Psychiatric Rehabilitation Program staff and Certified Peer Specialist Program staff.
- Adhered to Psychiatric Rehabilitation program and Certified Peer Specialist program licensing requirements and budget requirements.
- Worked closely with internal Quality Assurance department and conducted reports to track program outcomes.
- Worked closely with Managed Care Organization to ensure quality of care of individuals in Psychiatric Rehabilitation program and Certified Peer Specialist program.
- Submitted precertification requests, continued stay authorization requests, and discharge requests.
- Conducted program intakes and assessments, created Individual Rehabilitation Plans, crisis plans, and facilitated workshops.
- Conducted and participated in interagency meetings with participants to discuss progress, continuity of care, and to promote recovery principles.
Program Director
Fitzmaurice Community Services
- Supervised 3 community residential mental health programs.
- Recruited, hired, trained, and supervised staff members.
- Adhered to all program licensing and budget requirements.
- Assisted develop and oversaw the formation of a housing program for chronically homeless adults with disabilities,
- Provided 1:1 support and advocacy to consumers,
- Participated in interagency meetings and attended various provider meetings.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN2026
Master of Science, General Psychology -
Walden University
Minneapolis, MN01.2009
Bachelor of Science, Counseling Psychology -
East Stroudsburg University
East Stroudsburg, PA2004
Skills
- Effective leader
- Program Leadership
- Organizational skills
- Teamwork and collaboration
- Problem-solving skills
- Crisis intervention
Certifications and experience
- CAADC (Certified Advanced Alcohol and Drug Counselor)
- Certified Peer Specialist Supervisor
- Electronic Medical Records experience, Microsoft Excel, Word, report writing
- Skills training in Cognitive Behavior Therapy, Dialectic Behavior Therapy, and Motivational Interviewing techniques.
- CPR/First Aid certified
References
References upon request
Certification
Certified Advanced Alcohol and Drug Counselor
Certified Peer Specialist Supervisor
Timeline
Per Diem Crisis Intervention Specialist
Lehigh Valley Health Network- LVHN Pocono Hospital
01.2015 - 07.2015
Substance Abuse Specialist/Mental Health Professional, Assertive Community Treatment Team
Salisbury Behavioral Health
01.2008 - Current
Team Leader, Assertive Community Treatment Team
Salisbury Behavioral Health
Program Director
Salisbury Behavioral Health
Program Director
Fitzmaurice Community Services
Master of Science - Clinical Mental Health Counseling
Walden University
Master of Science, General Psychology -
Walden University
Bachelor of Science, Counseling Psychology -
East Stroudsburg University
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