Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Duke

Brooklyn,NY

Summary

Eager to leverage expertise in communication and problem-solving as a Customer Service Representative, bringing a track record of enhancing customer satisfaction and team development. Passionate about delivering exceptional service and fostering positive relationships, ready to contribute to a dynamic customer support team.

Overview

9
9
years of professional experience

Work History

Day Care

Friends Of Crown Heights
Brooklyn, NY
07.2017 - 08.2017
  • Collaborated with educators in supervising and preparing children for outdoor activities, ensuring a safe and engaging environment.
  • Assisted in coordinating meal and rest schedules, contributing to a structured and stimulating daycare experience for children.

(Summer job)

Museum

Black Women’s Blueprint
Brooklyn, NY
07.2018 - 08.2019
  • Managed and organized museum gift shop inventory, ensuring an appealing presentation and efficient customer service.
  • Developed promotional posters to support the BLM movement and engaged with visitors to foster a deeper understanding of sisterhood.
  • Assisted in promoting the understanding and significance of the museum's cultural and historical exhibits.
  • Fostered community engagement by participating in educational initiatives aimed at enhancing visitor experiences.

Team Member Trainer

Taco Bell
New York, NY
04.2021 - Current
  • Facilitated comprehensive training for new staff, covering essential operational procedures, customer service skills, and cashier responsibilities.
  • Assisted with managerial tasks, ensuring smooth day-to-day operations and maintaining high standards of service and quality.
  • Delivered consistent, high-quality food preparation, adhering to strict hygiene and safety protocols.

Counselor

ALCC Winners Academy
Brooklyn, NY
07.2023 - 08.2023
  • Provide daily support and guidance to children aged 4-13, fostering a safe and engaging environment for learning and play.
  • Design and implement a diverse range of activities tailored to various age groups, encouraging creativity and social development.
  • Monitor children's behavior and interactions, ensuring adherence to camp policies and promoting a respectful community.

(Summer job)

Education

English

John Jay College of Criminal Justice
New York, NY

High School Diploma -

Achievement First University Prep
Brooklyn, NY
05.2022

Skills

Responsibility

Patience

Time Management

Creativity

Hard Worker

Organizational Skills

Communication

Empathy

Adaptability

Multitasking

Conflict Resolution

Active Listening

Timeline

Counselor

ALCC Winners Academy
07.2023 - 08.2023

Team Member Trainer

Taco Bell
04.2021 - Current

Museum

Black Women’s Blueprint
07.2018 - 08.2019

Day Care

Friends Of Crown Heights
07.2017 - 08.2017

English

John Jay College of Criminal Justice

High School Diploma -

Achievement First University Prep
Kimberly Duke