KIMBERLY DUMAS
Newton,GA
Summary
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Coordinator/Scheduler & Training Specialist
Phoebe Putney Memorial Hospital
01.2023 - Current
- Training Specialist
- Design, develop, and deliver training programs to enhance employee skills and organizational performance, identify training needs, create learning materials, and facilitating training sessions to support employee growth and company success.
- Identify training needs by evaluating employee skills, performance gaps, and organizational goals.
- Designed and developed training programs, including lesson plans, learning materials, and assessments.
- Evaluate the effectiveness of training programs and adjust improve outcomes.
- Created and manage the production of instructional materials, aids, and manuals.
- Keep informed about new trends and tools in employee development.
- Introduce new employees to the business and conduct orientation sessions.
- Monitor employee performance and provide feedback to support continuous improvement.
- Office Coordinator/Scheduler
- Maintaining and updating surgical schedules, including managing cancellations and rescheduling.
- Created surgeons office call sheet along with each surgeons office contact person.
- Created an overall OR frequently called numbers list to better assist with contacting other departments.
- Responsible for assisting with creating new documents when needed to help with the flow of the OR.
- Create documents to efficiently document patients’ information.
- Review schedule daily to arrange and re-arrange surgical procedures as needed according to the surgeon’s preference.
- Re-Created surgical planning forms to schedule over the phone surgeries which are used across the company. The form can be emailed and faxed to our office as well.
- Schedules surgery procedures using Meditech and Smartsheet’s.
- Currently servers as the lead OR Scheduler/team leader (unofficial), answering and handling all difficult tasks and conversations with providers or other office schedulers.
- Schedules surgeries based on physician volume maintaining appropriate standard turnaround times. Remains knowledgeable of physicians’ schedules always ensure surgeries and procedures are scheduled in conjunction with their schedules.
- Answers the phones in a professional and courteous manner.
- Created a daily workflow for all schedulers based on the time of each scheduler shift from beginning to end.
- Ensures efficient telephone communication.
- Daily / Weekly publish, via email, morning huddle notes to all OR staff to keep everyone informed, even those that are off for those days.
- Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
- Documents work processes as required.
- Often offers solutions to better assist schedulers and managers with daily surgical planning needs to make things easier but effective.
- Able to recognize and respond appropriately to urgent/ emergent situations per protocols.
- Completes post-op data entry in a timely and accurate manner.
- Coordinates, processes, and routes all paperwork as required to meet physician and facility requirements.
- Completes daily surgical schedule and distributes as appropriate.
- Establish and maintain effective working relationships with physicians, staff, and management.
- Manage appointment cancellations and rescheduling as needed.
- Produce and distribute daily surgical logs.
- Completes departmental filing.
- Follow established REI and surgery center / hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality and HIPAA guidelines.
- Sorts and distributes incoming and outgoing mail.
- Orders office supplies.
- Post the daily surgery schedule on the staff’s assignment board.
- Assures appropriate coordination with other hospital departments when special surgical needs occur.
- Publishes an accurate daily call list and forwards to staffing department.
Asset Inventory Control Clerk
Dougherty County Landfill
01.2020 - 01.2023
- Assisted staff in the formulation and maintenance of a comprehensive inventory and asset management process and problem solving related to the use of a computer automated system; completes work orders, maintains the landfill fixed inventory and asset process by developing, updating and purging the automated system.
- Maintaining the fixed asset management process by developing, updating and purging the automated system; performing routine physical checks of inventory; ordering and maintaining inventory; verifying and correcting erroneous information and purging the system of lost, damaged or outdated inventory; assisting in the implementation and development of the County’s Official Fixed Assets and Inventory Management Plan in compliance with GASB 32; providing assistance to other departments; and maintaining employee daily time sheets. Reports to Administrative Supervisor.
- Maintain an optimum inventory investment level, based on usage, availability and projected requirements.
- Interface with all departments to maintain positive relations, including routinely seeking feedback regarding effectiveness of the service provided.
- Assist with the implementation of inventory control policies, practices and procedures that meet accepted inventory control principles.
- Assist with the implementation of internal control procedures that protect and secure the assets of the corporation.
- Assist with the implementation of compilation of internal reports.
- Monitor an inventory control system for materials that ensures adequate levels for continuous operations while at the same time maintaining inventory at a level that uses a just-in-time purchase and delivery process.
- Provide both written and verbal reports on all problems/opportunities that occur in your area of responsibility to include actions being taken to correct, and a recommended action plan with a timetable for achieving.
- Track all inventory on-site, at off-site warehouse, in-transit and orders placed to ensure there are always enough products to keep operations running.
- Develop a collaborative relationship with those you need to maintain good rapport to successfully accomplish your job.
Assistant to Administrative Operational Manager
Dougherty County Landfill
01.2020 - 01.2023
- Assisted with plans and implementing budget.
- Assisted with managing departmental expenses and revenues and approving daily expenses of the department.
- Assisted with processing employee concerns and problems, counseling, and employee performance appraisals.
- Promptly answer the questions of staff and others.
- Provide excellent customer service and maintained relationship with vendors.
- Take inventory and order office supplies as needed.
- Assisted with getting monthly invoices out to clients via mail and email.
- Assisted with getting payment to vendors for items ordered by creating requisitions and purchase orders, then by invoicing each item to make sure the vendors are paid correctly and in a timely fashion.
- Assisted staff in getting emails set up and employee self-service set up.
- Assisted with preparing the annual budget.
- Prepared paperwork needed for budget meetings.
- Generated reports annually used to help define budget needs.
Medical Coder Responsibilities & Technical Writer
Pelham Chiropractic Clinic
01.2018 - 01.2022
- Extracts relevant information from patient records and acts as liaison with providers and other parties to clarify information.
- Examines documents for missing information; corrects information as needed.
- Assigns CPT, HCPCS, ICD-10-CM, and DRG codes.
- Performs patient chart audits and provides coding feedback and education to clinical team as needed.
- Answers question, advises, and trains providers and staff on medical coding.
- Informs supervisor of issues with equipment and billing software, and serves as point person for billing software issues, complications and submits service tickets through AMD.
- Ensures compliance with medical coding policies and guidelines; understands the application of each code set.
- Maintains current knowledge regarding coding and diagnostic procedures.
- Works towards compliance in all aspects of coding, participates in compliance activities as requested, and conducts/participates in provider coding reviews and education, as requested.
- Determine the clearest and most logical way to present information for greatest reader comprehension.
- Generate innovative ideas for content and workflow solutions.
- Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
- Analyze information required for the development or update of policy, procedure and form documentation.
- Review and/or copyedit content developed by other members of the team.
Medical Billing Specialist Responsibilities
Pelham Chiropractic Clinic
01.2018 - 01.2022
- Maintains practice management system by entering accurate data, verifying and updating insurance, and claims information, handles carrier correspondence, manages EOBs, and keys payments received into the system.
- Prepare, review, submit, and follow up with clean claims to various companies/individuals.
- Collect, post and manage patient account payments.
- Investigates rejected claims to see why denials were issued and correct claims.
- Facilitate swift payment of invoices due to the organization by sending patient invoices, billing reminders, and making collection calls on outstanding balances as directed by supervisor.
- Completes Claims Center daily tasks including charge review and claims inspector; creates and maintains custom claim edits and works the client action work list.
- Reviews and provides RCM weekly and monthly reports including productivity and financial reports as directed and completes action steps as necessary.
- Follow HIPAA guidelines when accessing and sharing patient information.
- Maintain patient and business confidentiality.
- Provides timely and professional customer service, verify discrepancies by and resolve patient billing issues, answer questions from patients, facility staff, and third-party vendors.
- Supports additional coding, billing, and practice management projects as needed.
- All other duties as assigned.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Liaised between patients, insurance companies, and billing office.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Processed vendor and supplier payments on weekly basis.
- Created improved filing system to maintain secure client data.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Medical Review Appeals Coordinator / Reviewer
AeroCare Holdings Inc.
01.2016 - 01.2018
- Be knowledgeable of CPT, HCPCS, and ICD-9 and ICD-10 coding.
- Receive all denied reviews for assigned locations.
- Review files and identify if denial is appropriate or inappropriate.
- Email branch for any additional documentation needed.
- Submit all valid appeals to Redetermination, Reconsideration, ALJ, etc. by due date.
- Updated system custom fields and patient notes.
- Answer all emails and phone calls from AeroCare location and billing staff with any inquiries on appeal status of process.
- Comply with all federal, state, and local regulations.
- Prepare faxed/mailed audits for scanning.
- Be knowledgeable about rules and regulations regarding compliance.
- Be knowledgeable of Medicare rules and regulations.
- Be familiar with medical equipment and supplies and their appropriate uses.
Patient Access Specialist Emergency Center– PRN
Phoebe Putney Memorial Hospital
01.2016 - 01.2017
- Accurately collected and documented patient demographics, insurance, and contact information.
- Checked patients in and out of the Emergency Room.
- Answer phone calls and address patient inquiries.
- Maintained a positive and professional demeanor.
- Prepared necessary paperwork for patient admission and discharges.
- Ensured compliance with HIPAA and other relevant regulations.
- Communicated information and important details to other medical care staff.
- Processed payments from patients and handling billing issues.
- Managed various types of paperwork and other clerical duties.
- Assisted patients with mobility needs, including providing wheelchairs or other assistance.
- Provided information about hospital or clinic services, locations, and procedures.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and validated patient demographics and insurance information.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Prepared patient identification band and completed admissions papers.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
Account Representative / Training Specialist
Okinus, Inc.
01.2013 - 01.2016
- Prepare contracts and negotiate revisions and additions with clients and suppliers.
- Operate computers with accounting software to record, and receive cash and check payments.
- Resolve customers' service complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Update job knowledge by participating in on-the-job training.
- Close sales by building a rapport with potential account; explaining service capabilities and overcoming objectives.
- Review customer accounts every day through accounts receivable and solve all identified issues.
- Data entry for open and closed accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Retained high-value clients by providing exceptional support and personalized service.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Built and maintained professional relationships with vendors and suppliers.
- Provided coaching and mentoring to employees.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
Office Manager
Shipp’s Building Contractors
01.2012 - 01.2013
- Directed the supportive services department of the organization.
- Prepared contracts and negotiated revisions and additions with architects, clients, suppliers and consultants.
- Negotiated Bargain Agreements and interpreted labor contracts.
- Operated computers with accounting software to record, and receive cash and check payments.
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Verified attendance, hours worked, and pay adjustments, and post information onto designated records.
- Created documents to help the business run more efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Quality Assurance Supervisor
Southwest Georgia NET
01.2007 - 01.2012
- Conferred with customers by telephone to provide information about services, enter orders, cancel accounts, or obtain details of complaints.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Checked to ensure that appropriate changes were made to resolve customers’ concerns.
- Resolved customers' service complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
- Established robust supplier relationships through regular communication, performance evaluations, and ongoing support in meeting quality standards.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Monitored testing processes, test development and user acceptance testing.
- Collaborated with development team and reviewed technical specifications to create testing programs.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Education
AAS Degree - Business Administration
Albany Technical College
Albany, GA08-2027
AAS Degree - Medical Biller and Coder, Office Professional Program – Concentration in Medical Office
Sullivan And Cogliano Training Center
Miami, FL04.2016
High School Diploma -
Mitchell Baker High School
Camilla, GA05.2002
Skills
- Adept at developing documents with Microsoft Word
- Advanced Excel skills
- Effective visual communication using PowerPoint
- Experience with Microsoft Access
- Skilled in utilizing Microsoft Outlook for communication
- Commitment to service quality
- Systematic record keeping
- Detail-oriented data management
- Utilize office machinery
- Coordinate communication via multi-line phones
- Knowledge of clinical terminology
- Healthcare billing and coding proficiency
- Insurance documentation management
- Healthcare management procedures
- Time management
- Problem-solving
- Administrative duties
- Accounting support
- Client interaction
- Training and mentoring
- Analytical thinking
- Team building
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
- Inventory oversight
- Contract management
- Written communication
- Audit reporting
- Quality assurance
- Inventory management
- Information protection
- Team supervision
- Schedule coordination
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed and instituted employee training and retention initiative that reduced personnel turnover by 90% within 2 Week Timeframe.
- Reduced operational expenses by 60% by streamlining branch operations.
Certification
Dougherty County Landfill, Albany, GA, Landfill Operations Certification
Timeline
Office Coordinator/Scheduler & Training Specialist
Phoebe Putney Memorial Hospital
01.2023 - Current
Asset Inventory Control Clerk
Dougherty County Landfill
01.2020 - 01.2023
Assistant to Administrative Operational Manager
Dougherty County Landfill
01.2020 - 01.2023
Medical Coder Responsibilities & Technical Writer
Pelham Chiropractic Clinic
01.2018 - 01.2022
Medical Billing Specialist Responsibilities
Pelham Chiropractic Clinic
01.2018 - 01.2022
Medical Review Appeals Coordinator / Reviewer
AeroCare Holdings Inc.
01.2016 - 01.2018
Patient Access Specialist Emergency Center– PRN
Phoebe Putney Memorial Hospital
01.2016 - 01.2017
Account Representative / Training Specialist
Okinus, Inc.
01.2013 - 01.2016
Office Manager
Shipp’s Building Contractors
01.2012 - 01.2013
Quality Assurance Supervisor
Southwest Georgia NET
01.2007 - 01.2012
AAS Degree - Business Administration
Albany Technical College
AAS Degree - Medical Biller and Coder, Office Professional Program – Concentration in Medical Office
Sullivan And Cogliano Training Center
High School Diploma -
Mitchell Baker High School
Similar Profiles
Karlee BackKarlee Back
Registered Nurse at Phoebe Putney Memorial HospitalRegistered Nurse at Phoebe Putney Memorial Hospital
Asia JohnsonAsia Johnson
Certified Nursing Assistant at Phoebe Putney Memorial HospitalCertified Nursing Assistant at Phoebe Putney Memorial Hospital
PETRONNIA JONESPETRONNIA JONES
Patient Contact Center at Phoebe Putney Memorial HospitalPatient Contact Center at Phoebe Putney Memorial Hospital
Wakeelah McIntyreWakeelah McIntyre
Medical Center Representative II at PHOEBE Physicians GroupMedical Center Representative II at PHOEBE Physicians Group
Kristen JohnsonKristen Johnson
Registered Nurse, Labor and Delivery at Phoebe Putney Health SystemRegistered Nurse, Labor and Delivery at Phoebe Putney Health System