Kimberly Duncan
DeSoto,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Campaign Manager
Mayoral Candidate James Turknett
Dallas, TX
01.2022 - Current
- Developed and maintained databases for tracking campaign activities
- Managed campaign websites, social media accounts and other digital outreach strategies
- Negotiated and managed contracts with vendors and consultants
- Designed and implemented polls and focus groups to gain insights into public opinion
- Developed and implemented targeted messaging to reach key constituencies
- Prepared and presented reports to campaign staff and stakeholders
- Developed and implemented voter registration and voter mobilization strategies
- Developed strategies to engage and mobilize voters in support of campaigns
- Developed and managed volunteer recruitment and training programs
- Oversaw daily operations of political campaigns, including media relations, fundraising, field operations, coalition building, and volunteer recruitment
- Conducted research and analysis to inform policy decisions
- Developed and managed relationships with political parties and committees
- Managed production of campaign materials such as flyers and signs
- Developed and maintained relationships with political and community leaders
- Developed and implemented strategic plans to support successful campaign initiatives
- Collaborated with media outlets to create positive public awareness for campaigns
- Analyzed and reported on data from campaigns to inform decision-making
- Monitored and evaluated effectiveness of campaign tactics and strategies
- Monitored political and legislative developments and trends
- Maintained up-to-date records of campaign activities and expenditures
- Drafted and distributed press releases, speeches and other communications materials
- Developed and managed campaign messaging and branding strategies
- Identified and recruited influential supporters and stakeholders for campaigns
- Handled early-voter and election day operations to report procedures with only 2 discrepancies in results tabulation and managed voter outreach protocols
Operations Manager
Amazon Fulfillment
Dallas, GA
05.2018 - 08.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reported issues to higher management with great detail.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Managed over 270 associates per day, Delegating tasks to leadership team to optimize performance and eliminate barriers.
Home Health Care Provider
Fountain Home Health
Houston, TX
01.2014 - 01.2018
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Followed nutritional plans to prepare optimal meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Administered medication as directed by physician.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Completed household management tasks for clients within private home settings.
- Provided direct personal care and administrative services to clients.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Scheduled and coordinated medical appointments.
- Monitored progress and documented patient health status changes to keep care team updated.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Improved patients' comfort with massage and application of topical treatments.
- Researched and recommended community resources to meet clients' needs.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Utilized universal precautions and infection control principles in all aspects of care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Operations Manager
Total Renovation
Jacksonville, NC
11.2007 - 01.2014
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Bachelor of Arts - Theology
Potters House Seminary And Bible College
Jacksonville, NC06.2013
Associate of Arts - Medical Assisting
Remington College
Houston, TX11.2002
Skills
- Recruitment and Hiring
- Volunteer Organization
- Event Planning
- Media Relations
- Consumer Engagement
- Position Statements
- Video Promotions
- Client Meetings
- Grassroots Organizational Structures
- Interpersonal Relations
- Administrative Oversight
- Social Media Skills
Accomplishments
- Reduced DPMO by 50% in 30 days by facilitating an in house quality assurance initiative.
Timeline
Campaign Manager
Mayoral Candidate James Turknett
01.2022 - Current
Operations Manager
Amazon Fulfillment
05.2018 - 08.2022
Home Health Care Provider
Fountain Home Health
01.2014 - 01.2018
Operations Manager
Total Renovation
11.2007 - 01.2014
Bachelor of Arts - Theology
Potters House Seminary And Bible College
Associate of Arts - Medical Assisting
Remington College
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