Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Duran

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Starbucks. Proven ability to enhance operational efficiency and maintain high safety standards. Skilled in cash handling and conflict resolution, fostering a positive work environment while achieving sales targets. Committed to delivering exceptional client support and training staff effectively.

Overview

8
8
years of professional experience

Work History

Shift Leader

Starbucks
09.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.

Front Desk Receptionist

Texas Children’s Clinic
09.2020 - 09.2024
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Verified insurance coverage for appointments.
  • Processed payments, scanned insurance, and identification.
  • Answered incoming calls to respond to patient inquiries.
  • Maintained patients' information confidential.
  • Informed parents of financial responsibilities prior to services.
  • Assisted with filling of medical records and documents.

Front Desk Receptionist

Preva Surgical Partners
05.2020 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Confirmed appointments, communicated with clients, and updated client records.

Cashier/Customer Service

Café Express
07.2018 - 05.2020
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed to multitask under stressful situations by taking several calls and helping customers in the store.
  • Memorize the company's product names, services, and discounts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Cashier/Customer Service

Swamp City
05.2017 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • The front desk receptionist answered several phone calls a day to assist potential customers.

Education

Aldine High School
Houston, Tx
08.2016

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service management
  • Team supervision
  • Staff education and training
  • Staff supervision
  • POS system operation
  • Safety processes and procedures
  • Client service
  • Client support
  • Operations management
  • Employee scheduling
  • Strategic thinking
  • Multitasking Abilities
  • Excellent communication

Timeline

Shift Leader

Starbucks
09.2024 - Current

Front Desk Receptionist

Texas Children’s Clinic
09.2020 - 09.2024

Front Desk Receptionist

Preva Surgical Partners
05.2020 - 09.2020

Cashier/Customer Service

Café Express
07.2018 - 05.2020

Cashier/Customer Service

Swamp City
05.2017 - 07.2018

Aldine High School

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Kimberly Duran