Kimberly Duran-Hernandez
Elkhorn
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Courtyard by Marriott
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Beauty Advisor
Sephora
06.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Area Supervisor
Ross Dress for Less
04.2022 - 06.2023
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Retail Sales Associate
TJX Companies
03.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Burke High School
Omaha, NE05.2023
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Appointment Scheduling
Hospitality services
Problem-solving skills
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
Courtyard by Marriott
05.2024 - Current
Beauty Advisor
Sephora
06.2023 - Current
Area Supervisor
Ross Dress for Less
04.2022 - 06.2023
Retail Sales Associate
TJX Companies
03.2021 - 08.2021
High School Diploma -
Burke High School
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