Kimberly Eanes
Lynchburg,VA
Summary
Results-oriented investigation specialist with years of experience in coordinating investigations, researching and reviewing case files and conducting interviews. Resourceful leader focused on keeping alert and open perspective during investigations while utilizing expert problem-solving in unlocking complex cases. Successful investigator bringing strong background in casework to position within robust and professional organization.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
DMV
, Virginia
2022.04 - Current
- Resolved escalated customer complaints in a timely manner.
- Provided technical support to customers via phone, email, and chat.
- Ensured compliance with applicable laws and regulations related to customer service.
Social Media Investigator
Mark A Eanes Consulting LLC
Lynchburg , VA
2022.03 - Current
- Managed daily operations of business, including hiring and training staff.
- Negotiated contracts with vendors and suppliers.
- Prepared reports summarizing findings from audit reviews and investigations.
- Conducted financial and criminal investigations.
- Monitored online activity of suspects using various social media platforms.
Owner/Investigator
Central Virginia Investigations LLC
Madison Heights , VA
2017.02 - 2021.12
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Prepared detailed reports summarizing investigative activities and results.
- Monitored online activity of suspects using various social media platforms.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA1990-12
Associate of Science - Liberal Arts And Sciences
Richard Bland College
Petersburg, VA1989-06
Skills
- Documentation Review
- Conflict Management
- CRM Software
- Customer Support
- Payment Processing
- De-Escalation Techniques
- Records handling
- Missing persons investigations
- Evidence collection and preservation
- Technology-savvy
- Research abilities
- Deadline and results-oriented
References
References available upon request.
Timeline
Senior Customer Service Representative
DMV
2022.04 - Current
Social Media Investigator
Mark A Eanes Consulting LLC
2022.03 - Current
Owner/Investigator
Central Virginia Investigations LLC
2017.02 - 2021.12
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Associate of Science - Liberal Arts And Sciences
Richard Bland College
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