Kimberly Edwards
Foley,AL
Summary
Reliable Shift Leader with 10 years in the retail industry. Excellent motivational leader successfully communicates duties and tasks.
- Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Shift Leader
Rite Aid/Walgreens Boots Alliance
Orange Beach, AL
05.2012 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Office Manager
Davis Consulting
Haysi, VA
03.2012 - 11.2012
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
BSA Clerk
New Peoples Bank
Honaker, VA
03.2007 - 03.2012
- Excellent administrative skills, including computer software and typing, as well as understanding of compliance policies related to the banking industry.
- Supporting compliance managers and specialists includes performing administrative duties such as appropriate distribution of compliance information, maintaining compliance documentation, and ensuring required information is current and reported to appropriate agencies as requested.
- Processing and distributing compliance documentation to ensure all bank branches adhere to relevant laws, rules and regulations.
Bank Teller
New Peoples Bank
Honaker, VA
05.2002 - 03.2007
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
Education
Diploma - General Studies
Haysi High School
Haysi, VA08.1986
Skills
- Customer Service Management
- Managing Operations and Efficiency
- Policy and Procedure Enforcement
- Security Procedures Adherence
- Administration and Reporting
- Assigning Work
- Employee Coaching and Motivation
- Team Leadership
- Training Assistance
- Billing and Payment Processing
- Task Monitoring
- Daily Workflows
- Individual and Team Goals
- Team Member
- POS Deletions
- Price Verifications
- Shift Checklists
- Loss Prevention Strategies
- Job Assignments
- Inventory Counts
- Handling Customer Complaints
- Administrative Duties
- Safe Deposit Box Oversight
- Information Processing
- Check Cashing
- Deposit and Withdrawal Management
- Balance Verification and Reconciliation
- ATM Balancing
- Cash Counting
- Signature Verification
- Cash Drawer Reconciliation
- Teller Transactions
- Phone Inquiries
- Money Handling
- Calculator Usage
- Fraud Detection
- Employee Security Training
- Call and Email Handling
- Identity Verification
- Recordkeeping Compliance
- Pleasant and Personable
- Night and Safe Deposit Procedures
- Banking Laws
Timeline
Shift Leader
Rite Aid/Walgreens Boots Alliance
05.2012 - Current
Office Manager
Davis Consulting
03.2012 - 11.2012
BSA Clerk
New Peoples Bank
03.2007 - 03.2012
Bank Teller
New Peoples Bank
05.2002 - 03.2007
Diploma - General Studies
Haysi High School
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